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Advanced Executive Assistant Masterclass

5 Day Training

Dates: 03 – 07 June 2024
Locations: Johannesburg, South Africa
Platform: Available In-Class / Online

Price: Available on Request

This is a Non-accredited Course

Course Introduction

The Advanced Executive Assistant Masterclass is designed to empower executive assistants, personal assistants, and administration professionals with the skills and knowledge needed to excel in their roles and become indispensable business partners to executives. This comprehensive five-day program covers a wide range of topics, including business acumen, emotional intelligence, communication skills, project management, leadership, and the latest technological advancements in the post-Covid-19 office environment. Through case studies and practical exercises, participants will gain valuable insights and hands-on experience that can be immediately applied in their workplace.

Course Objectives

Upon completion of this masterclass, participants will be equipped with the skills and confidence to:

  • Gain a deeper understanding of business, enhancing their business acumen.

  • Enable executives to delegate more critical tasks with confidence.

  • Efficiently manage projects and assist executives as Project Sponsors.

  • Enhance business writing skills for effective communication.

  • Apply best practices in emotional intelligence to build positive relationships.

  • Improve productivity through advanced time management and delegation skills.

  • Effectively manage stress and meet deadlines with proven strategies.

  • Master communication and build excellent relationships with stakeholders.

  • Earn respect from senior executives and the board.

  • Understand management and leadership styles.

  • Collaborate and share experiences with executive assistants from diverse sectors and nationalities.

  • Gain a globally recognized accredited certification.

  • Elevate the recognition of the executive assistant role and its responsibilities.

  • Demonstrate professional capabilities and advance in their careers.

  • Learn from world-renowned executive trainers and accomplished business leaders.

  • Adapt to the role of an office manager in the post-Covid-19 technological landscape.

Who should attend?

This masterclass is ideal for:

  • Executive Secretaries

  • Senior Assistants

  • Personal Secretaries

  • Executive Assistants

  • Personal Assistants

  • Administration Managers

  • Management Secretaries

  • Anyone seeking to become a Personal Assistant or enhance their existing skill set.

Training methodology

Training Methodology

Our diverse instructional approaches ensure effective learning:

– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.

Training Outline

The Modern-Day Executive Assistant

  • Personal Introductions

  • Course Background

  • The Journey

  • Future Skills

  • Characteristics and Qualities

Understanding Ourselves and Others

  • Emotional Intelligence at Work

  • Interpersonal Styles and Impact on Others

  • Managing Interpersonal Relationships

  • DISC Personality Assessment

  • Measuring Emotional Intelligence

  • Building Resilience

  • Service Orientation

Business Writing Skills

  • Best Practices for Written Communications

  • Audience-Centric Communication

  • Message Targeting

  • Message Structure

  • Various Writing Structures

  • Grammar and Style

Presentation Skills

  • Overcoming Presentation Anxiety

  • Presentation Planning

  • Presentation Preparation and Tips

Organisations and Strategies

  • Modern Organizations

  • Vision, Mission, and Core Values

  • Corporate Strategies

  • Goal Setting and Objectives

Performance Measurement

  • The Importance of Measurement

  • Balanced Scorecard

  • Measuring Executive Assistant Performance

Personal and Corporate Ethics

  • Corporate Social Responsibility

  • Personal Ethics

  • Corporate Ethics

  • Managing Ethical Dilemmas

Motivating Performance

  • Understanding Motivation

  • Key Motivation Theories

  • Maslow vs. Herzberg

Project Management

  • Project Fundamentals

  • Project Management Methodologies

  • Work Breakdown Structures

  • Project Estimation

  • Project Scheduling

  • Project Control and Reporting

Risk Management

  • Introduction to Risk Management

  • Importance of Risk Management

  • Barriers to Effective Risk Management

  • Risk Quantification and Response Strategies

Stakeholder Management

  • Understanding Stakeholder Management

  • Stakeholder Mapping

  • Managing Different Stakeholder Types

Quality Management

  • Defining Quality

  • The Cost of Quality

  • Quality Planning

Time Management

  • Time Management Essentials

  • Multitasking Techniques

  • Effective Delegation

  • Running Productive Meetings

Leadership Skills

  • Leadership vs. Management

  • Building Trust

  • Developing Influence Skills

  • Self-assessment of Leadership Competencies

Understanding Management and Leadership Styles 

  • Self-awareness and Understanding Others

  • Tips for Cross-Cultural and Remote Work

Working More Effectively with Top Management Team

  • Decision-Making Strategies

  • Analysing and Diagnosing Issues

  • Concentrating on Effective Decision Implementation

Communication Skills

  • Effective Communication Strategies

  • Listening Skills

  • Verbal and Non-verbal Communication

  • Overcoming Communication Barriers

Financial Awareness

  • Financial Accounting vs. Management Accounting

  • Understanding Financial Statements

  • Budgeting Principles

Critical Thinking & Problem Solving

  • Critical Thinking Concepts

  • Problem Solving Techniques

  • Assessing Potential Solutions

Change Management

  • Understanding Change

  • Drivers of Change

  • Responses to Change

  • Overcoming Resistance to Change

Conflict and Negotiation Skills

  • Identifying Conflict Triggers

  • Conflict Management Strategies

  • Negotiation Tactics and Styles

Office Manager and Technology Post-Covid-19

  • Role of the Electronic Secretary

  • Utilizing Modern Tools and Technologies

  • Office Equipment and Technology

  • Preparing Communication and Reports Electronically

  • Informational Presentations Using Computers

  • Archiving Personal Information Digitally

  • Electronic Meeting and Task Organization

  • Electronic Communication (Internet, Intranet, Emails)

Data-Related Tasks

  • Organizing Files and Documents with Technology

  • Importance of Records Management

  • Supervising Archive Systems

  • Classifying, Coding, and Indexing Digital Records

  • Leveraging Technology for Archive Management

  • Sorting, Disposing, and Safeguarding Digital Records

  • Information Technology in Circulation, Archiving, and Retrieving of Information

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