Advanced Executive Assistant Masterclass

The Modern-Day Executive Assistant

• Personal Introductions

• Course Background

• The Journey

• Future Skills

• Characteristics and Qualities

Understanding Ourselves and Others

• Emotional Intelligence at Work

• Interpersonal Styles and Impact on Others

• Managing Interpersonal Relationships

• DISC Personality Assessment

• Measuring Emotional Intelligence

• Building Resilience

• Service Orientation

Business Writing Skills

• Best Practices for Written Communications

• Audience-Centric Communication

• Message Targeting

• Message Structure

• Various Writing Structures

• Grammar and Style

Presentation Skills

• Overcoming Presentation Anxiety

• Presentation Planning

• Presentation Preparation and Tips

Organisations and Strategies

• Modern Organizations

• Vision, Mission, and Core Values

• Corporate Strategies

• Goal Setting and Objectives

Performance Measurement

• The Importance of Measurement

• Balanced Scorecard

• Measuring Executive Assistant Performance

Personal and Corporate Ethics

• Corporate Social Responsibility

• Personal Ethics

• Corporate Ethics

• Managing Ethical Dilemmas

Motivating Performance

• Understanding Motivation

• Key Motivation Theories

• Maslow vs. Herzberg

Project Management

• Project Fundamentals

• Project Management Methodologies

• Work Breakdown Structures

• Project Estimation

• Project Scheduling

• Project Control and Reporting

Risk Management

• Introduction to Risk Management

• Importance of Risk Management

• Barriers to Effective Risk Management

• Risk Quantification and Response Strategies

Stakeholder Management

• Understanding Stakeholder Management

• Stakeholder Mapping

• Managing Different Stakeholder Types

Quality Management

• Defining Quality

• The Cost of Quality

• Quality Planning

Time Management

• Time Management Essentials

• Multitasking Techniques

• Effective Delegation

• Running Productive Meetings

Leadership Skills

• Leadership vs. Management

• Building Trust

• Developing Influence Skills

• Self-assessment of Leadership Competencies

Understanding Management and Leadership Styles 

• Self-awareness and Understanding Others

• Tips for Cross-Cultural and Remote Work

Working More Effectively with Top Management Team

• Decision-Making Strategies

• Analysing and Diagnosing Issues

• Concentrating on Effective Decision Implementation

Communication Skills

• Effective Communication Strategies

• Listening Skills

• Verbal and Non-verbal Communication

• Overcoming Communication Barriers

Financial Awareness

• Financial Accounting vs. Management Accounting

• Understanding Financial Statements

• Budgeting Principles

Critical Thinking & Problem Solving

• Critical Thinking Concepts

• Problem Solving Techniques

• Assessing Potential Solutions

Change Management

• Understanding Change

• Drivers of Change

• Responses to Change

• Overcoming Resistance to Change

Conflict and Negotiation Skills

• Identifying Conflict Triggers

• Conflict Management Strategies

• Negotiation Tactics and Styles

Office Manager and Technology Post-Covid-19

• Role of the Electronic Secretary

• Utilizing Modern Tools and Technologies

• Office Equipment and Technology

• Preparing Communication and Reports Electronically

• Informational Presentations Using Computers

• Archiving Personal Information Digitally

• Electronic Meeting and Task Organization

• Electronic Communication (Internet, Intranet, Emails)

Data-Related Tasks

• Organizing Files and Documents with Technology

• Importance of Records Management

• Supervising Archive Systems

• Classifying, Coding, and Indexing Digital Records

• Leveraging Technology for Archive Management

• Sorting, Disposing, and Safeguarding Digital Records

• Information Technology in Circulation, Archiving, and Retrieving of Information