ProspenAfrica | Training and Consulting Services Provider

Advanced Executive Assistants and PA’s Including Protocol and Diplomacy

5 Day Training

Dates: 19 – 23 August | 09 – 13 September 2024
Locations: Prospen Africa Conference Venue
Platform: Available In-Class / Online

Price: Available on Request

Course Introduction

Administrative professionals have a unique role in the everyday operations of a company. As an administrator, you will be looked upon for support, and your skills can greatly influence the efficiency and success of your organization. This training course aims to enhance your administrative skills, enabling you to handle greater responsibilities and organizational challenges. It will empower you to influence and benefit those around you with your enthusiasm, clarity, vision, and effective communication. By honing your administrative skills, you can do more, be more, and achieve more for yourself and your company.



  • Discover practical tools and techniques to manage your workload and relationships more effectively.

  • Explore strategies to reduce conflict and handle difficult situations and people.

  • Provide high-level administrative support by enhancing your ability to manage change, plan and coordinate workflow, and build an effective team.

Course Objectives

By the end of this Advanced Executive Assistants and PA’s Including Protocol and Diplomacy training course, participants will be able to:

  • Understand how your role as an Executive Secretary, PA, Administrator, or Office Manager contributes to organizational success.

  • Build an effective work team.

  • Plan and coordinate workflow and productivity.

  • Become a change champion and manage change effectively.

  • Interact with people to reinforce positive working relationships.

  • Manage personal emotions and stress.

  • Handle conflict, difficult situations, and people with ease.

  • Deliver impactful presentations to small groups.

  • Recruit, select, and induct new staff effectively.

Who should attend?

This  Advanced Executive Assistants and PA’s Including Protocol and Diplomacy course is ideal for:

  • Executive Assistants and Personal Assistants: Individuals who support high-level executives and require advanced skills to manage their responsibilities effectively.

  • Office Managers: Professionals responsible for the smooth operation of office functions and coordination among staff.

  • Senior Administrators: Experienced administrative professionals looking to enhance their leadership and organizational skills.

  • Secretaries: Those who assist executives or departments and want to upgrade their skills to handle more complex tasks.

  • Administrative Professionals: Individuals who manage administrative tasks and wish to develop their skills further for greater efficiency and effectiveness.

  • Aspiring Administrative Leaders: Those aiming to take on more significant roles in administration and office management.

Secretarial Courses

Training Methodology

Our diverse instructional approaches ensure effective learning:

– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.

Training Outline

Day 1: Working in the Executive Office

  • Understanding the vision of the organization and the role of your Executive’s Office.

  • Obtaining specific instructions, filing manually and electronically, and digital dictation.

  • Taking initiative, responsibility, and ensuring conformity with plans.

  • Welcoming important guests and identifying non-verbal gestures.

  • Representing your superiors effectively.

Day 2: Strategies for Effective Office Management

  • Streamlining processes for efficient information and communication flow.

  • Electronic Diary Management, Electronic Ticketing, and AIRY Files.

  • Tips for superior/PA synergy and managing access to your Superior.

Day 3: Managing Meetings with Confidence

  • Types of meetings and their purposes.

  • Preparing and planning for meetings, invitations, agendas, punctuality, and hospitality.

  • Minute taking, teleconferences, and video conferences.

  • Handling urgent messages during meetings.

Day 4: Advanced Communication and Presentation Skills

  • Principles of effective communication and business writing.

  • Practical minute-taking and report writing skills.

  • Preparing and delivering impactful PowerPoint presentations.

  • Overcoming presentation nerves and answering questions confidently.

Day 5: Protocol and Diplomacy Masterclass

  • Introduction to Protocol and Diplomacy and their importance.

  • Understanding the use of national symbols and official forms of address.

  • Precedence and seniority in international government systems.

  • Social etiquette, including telephone, email, voice mail, business lunch, international etiquette, and etiquette with the physically handicapped.

Practical Activities and Simulations

  • Sound foundation for communication, including the 10 principles of communication.

  • Building human relations and empathy skills.

  • Managing stress and wellness in the workplace.

  • Handling confidential information securely.

  • Developing emotional intelligence for professional success.

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