Advanced Fleet Operations, Incident Investigation and Emergency Safety Skills
5 Day Training
Locations: Grayston Ridge Office Park, Sandton
Platform: Available In-Class / Online
Price: Available on Request
Course Introduction
This Fleet operations, incident investigation and emergency safety training is designed to help the delegates understand the importance of business operations, as losses from transportation incidents are significant and include death, injury, wage losses, hiring and training expenses, higher insurance premiums, property damage, and business losses. As the logistics and transportation costs can account for more than 70% of organizations supply chain costs and are related to many risks and disruptions, Incident Investigation also help focus on techniques for gathering complete, accurate and objective incident data, establishing root causes, reporting findings and determining corrective action. Discussion, demonstrations and exercises cover investigation and interview techniques.
Participants learn how to uncover the important questions -who, what, why, when and how of each incident, and how to analyze data to prevent injuries, property damage and financial losses. The analysis of data helps the management and administration to establish factual reasons behind each incident and draw lessons for prevention and correction of the incidents that cause fleet and business loss Fleet managers are responsible for overseeing the entire fleet process from start to finish. They’re deciding on the type and number of vehicles your fleet needs, monitoring your drivers’ behaviour, and ensuring your business complies with legal regulations. It’s a ton of responsibilities to have on one’s back. However, by investing in fleet management safety training, you can lighten their burden and ensure your fleet operations run smoothly. Naturally, fleet operations are susceptible to many risks, and a comprehensive guide to fleet management can make all the difference in fighting these risks.
Common risks in fleet operations
While the demand for public transport continues to grow, so do the challenges of managing a fleet. Fleet managers now have twice the number of drivers to oversee and twice the number of vehicles to maintain. Even one single mistake can lead to any of the following outcomes: Vehicle accidents. Unfortunately, road accidents happen all the time. In fact, 1.19 million people die due to road traffic crashes each year. These accidents pose a threat to your drivers and can also lead to unexpected medical expenses and vehicle repair costs. Failing to comply with safety regulations, you don’t want to find yourself on the wrong side of the law. However, when not familiar with them, fleet managers can break the rules by accident, which can cause legal troubles and further expenses down the road. As technology advances, more and more businesses rely on digital solutions to optimize their fleet operations. The risks fleet managers face are too many, which is why they must be on their toes and ready to address any issue that arises timely. Anyway, now that you know what the risks are, let’s see how fleet management training can help mitigate them and what an effective training program looks like.
Course Objectives
Develop fleet operations , applications, controls and smart standards
Define embed safety culture in your fleet
Develop a fleet safety plan for all mobile assets
Comply with the requirements for driver training and evaluation
Prepare for the upcoming requirements regarding the professional drivers
Adequately select the vehicles for the fleet
Oversee maintenance and be able to prioritise the maintenance schedule according to business needs
Apply maintenance decisions that are financially supported
Properly investigate and report incidents and use lessons learned
How to determine which incidents warrant investigation
How to use effective investigation and interviewing techniques to gather complete, objective and accurate data
How to analyzing incidents to identify root causes
Different investigation guidelines using
The human relations aspects of incident reporting
What data to include in investigation reports
Hazard control measures and follow-up
Emergency safety skills and their application
Apply fault tree diagrams and the cause-effect analysis
Use computer models and video generated analysis and recommended driving practices
Who should attend?
This Advanced Fleet Operations, Incident Investigation and Emergency Safety Skills training course is designed for all professionals involved in
Supply Chain and Logistics,
Transportation,
Fleet Management,
Project planning executives
Traffic police,
judiciary involved in traffic cases and
People working and managing vehicle inspection facilities.
Training Methodology
Our diverse instructional approaches ensure effective learning:
– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.
Training Outline
Module 1: Fleet operations fundamentals
Introduction to fleet management- the planning, organizing, controlling, coordination and the leadership roles and responsibilities, with tools and techniques summarized
Vehicle lifecycle management- what applies on asset’s useful life and after useful life
Total cost of ownership – based on the lifecycle and use of the assets
Fleet performance indicators – what to evaluate, how to evaluate and when to evaluate
Fleet operations BSC (balanced score card) and how to keep fleet base operational with minimum resources to get the business results
How the Toyota Lean Six Sigma Management approach can be adopted in fleet management
Areas of risk in fleet management business – assets, operations, maintenance and service risk financials, business efficiency and effectiveness, human and non-human errors
Module 2: The Big Picture of Fleet Safety
Fleet Safety Management Planning
Risks and Costs of Incidents
International Standards and Driver Qualification Requirements
Duties and Responsibilities for Company, Management, Safety Management as well as vehicle Operators, users and Drivers
Module 3: Development of Fleet Safety Management Plan
Elements of the Fleet Safety Management Planning
Legal Requirements
Driving Hours
Inspections
Authorization of Vehicle Use
Driver Selection process from recruitment testing to on the job observation and recording
Module 4: Driver Training Monitoring and Evaluation
Legal requirements of driver training
Industry-specific requirements of driver training
Driver orientation and meetings
Driver behaviour monitoring and evaluation
Driver health monitoring
Rewarding and disciplinary actions
Module 5: Fleet Management – Vehicle Selection and Fleet Maintenance
Vehicle maintenance program
Responsibilities for vehicle maintenance
Company responsibility to ensure proper maintenance and spares that ensure fleet health
Operator, driver and user machine handling to minimise incidents
Vehicle inspections to check for proper road performance
Modern technologies for vehicle monitoring and diagnosis for possible faults
Vehicle recovery planning and management
Module 6: Incident Investigation and Reporting
Legal Requirements for incident investigation
Incident Investigation policy for the company
Responsibilities for accident investigation
Cooperation with authorities
On-scene investigation and evidence gathering
Techniques to find root causes of incidents
Reporting requirements
The Investigation process
Gathering evidence
Effective interview techniques
The human element
Timeline and STEP mapping
Event and causal factor charting
Fault tree analysis
Root cause analysis using DNV’s M-SCAT method
Incident analysis methods
Module 7: Emergency safety skills-Ford DSFL Training case study – drivers improve their skills in four key areas that are critical factors in more than 60% of vehicle emergency safety skills- visuals tools will be used
1) Hazard Recognition
The point of no return
How to scan for trouble
Minimizing distractions
Safety zones
Minimum vision lead time
Approaching and turning at intersection
2) Vehicle Handling
Contact road patches and conditions
How acceleration, deceleration, braking and turns affect vehicle balance
Adjusting to a vehicle’s size and weight
How to recover from skids in front- and rear-wheel drive vehicles
3) Space Management
Maintaining space around, ahead of and behind your vehicle
Learning how to adjust speed
Maintaining a safe distance between vehicles
How to avoid being rear-ended and avoiding a head-on crash
4) Speed Management
Driving at a speed that doesn’t endanger or impede others
Using proper signals and covering the brake
Conventional braking systems versus anti-lock braking (ABS) systems
Emergency braking techniques
5) Distracted and Impaired Driving
Ford DSFL recommendations on distracted driving and impaired driving hands on
Night versus day time driving
Weather conditions and driving
Terrain and landscape driving and challenges
Road conditions and traffic behaviour oriented driving
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