Advanced Leading Strategies in Office Management Conference
5 Day Training
Dates: 24 – 28 February | 10 – 14 March | 30 June – 04 July | 09 – 14 November 2025
Locations: Grayston Ridge Office Park, Sandton
Platform: Available In-Class / Online
Price: Available on Request
Course Introduction
In today’s fast-paced and technology-driven business environment, effective office management and communication skills are more crucial than ever. This comprehensive Advanced Leading Strategies in Office Management Conference course equips participants with the essential skills and knowledge to navigate the evolving landscape of office management post-COVID-19. Through a combination of theoretical knowledge and practical demonstrations, participants will explore modern tools and techniques that enhance productivity, improve communication, and streamline operations.
The Advanced Leading Strategies in Office Management Conference course covers a wide array of topics, including the management of office communications and meetings, financial intelligence, change management, and the importance of emotional intelligence in the workplace. Participants will also learn about digital transformation and the role of sustainability in contemporary business practices. By the end of this conference, participants will be well-equipped to manage office operations efficiently, leverage technology for better outcomes, and foster a culture of innovation and adaptability within their organizations.
Course Objectives
Upon completion of this Advanced Leading Strategies in Office Management Conference, participants will be able to:
Manage office communications and meetings
Keeping detailed records in the office.
Use modern tools, programs, and devices.
Apply best practices of written communications.
Discover the outcomes businesses can achieve through digital transformation.
Effectively manage Change and diversity.
Learn strategies for managing yourself and others through change.
Focus on the key concepts of financial management and interpret financial statements?
Improve Performance with Emotional Intelligence.
Innovate for the future through seamless technology integrations and Going Green as Administrators and Encouraging Behaviour Change.
Identify the key success factors for digital transformation.
Improve efficiency and accuracy when taking notes and writing minutes
Master the basic principles of time management.
Who should attend?
Prospen Africa Advanced Leading Strategies in Office Management Conference is designed for:
Administrative Professionals: Individuals responsible for managing office tasks and communications who seek to enhance their skills and adapt to new technologies.
Office Managers and Executives: Those looking to improve their office management strategies and drive efficiency in their teams.
Team Leaders and Supervisors: Leaders aiming to effectively manage change, diversity, and team dynamics within their organizations.
Financial Administrators: Professionals tasked with managing budgets and interpreting financial statements who want to bolster their financial management skills.
HR Professionals: Individuals focused on improving workplace culture through effective communication and emotional intelligence.
Anyone Interested in Digital Transformation: Individuals who want to understand how digital tools can enhance business operations and promote sustainability.
Training Methodology
Our diverse instructional approaches ensure effective learning:
– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.
Training Outline
Day 1:
Office Management and Technology post Covid 19
Electronic Secretary.
Using modern tools, programs, and devices.
Office equipment and technology.
The importance of new technologies in the Electronic Secretary.
Preparing Communication forms and reports using Computers.
Informational Presentation using Computers.
Archiving individuals’ Personal information using Computers.
Arranging meetings electronically.
Organising the appointments and office tasks electronically.
Electronic communication Internet, Intranet, and Emails.
PowerPoint, and Digital Tools
Automation and Digital Tools (Practical Demonstration)
Innovate for the future through seamless technology integrations
What workplace automation is
The pros and cons of workplace automation
Types of automation in the workplace
Hybrid workplace automation
Smart spaces with digital tags
Smart spaces with asset tracking
Marketing automation
Benefits of automation in the workplace
Higher productivity and performance
Cost savings
Increase safety
Reduce human error
Advanced Microsoft Excel
Microsoft PowerPoint
Introduction to Protocol and Diplomacy and their importance.
Understanding the use of national symbols and official forms of address.
Precedence and seniority in international government systems.
Social etiquette, including telephone, email, voice mail, business lunch, international etiquette, and etiquette with the physically handicapped.
Day 2:
Time Management Skills
Managing time and priorities.
Tasks & Time Management Skills
Understanding what to work on
Task prioritisation
Time management techniques
Ideas to help your time management
Time management best practices
Bringing it all together
Effective Minute-Taking Skills/Etiquette
Effective meeting preparation
The objectives of meetings
The role of the minute taker
Listening skills
Note taking skills
Principles of minute taking
The office Communication & Business Writing Skills
The features and elements of a good report.
The business written Communication.
The common mistakes in business written Communication.
Strategic Communication for Results in the Digital Age
Best practices of written communications
Understanding the needs of the reader or audience
Targeting the message to the correct intended audience
Structuring the message
Writing structures for different purposes
Informative writing: updates, memos
Report writing template
Using proper grammar
Day 3:
Financial Intelligence
Credibility and Quality of Financial Information
Reading and Interpreting the Income Statement
Reading the Balance Sheet
Managing a Budget
Data Related Tasks
Archives supervising systems.
Classifying, Coding, and indexing.
Using technology in the archive.
Information Technology and circulation, archiving and retrieving of information
Day 4:
Managing Changes and Diversity
Understanding change management
Implementing the change
Communicating the change
Anchor your change to the company culture
Managing diversity
Improving Performance with Emotional Intelligence
Fundamentals of Emotional Intelligence
Self-Awareness: The Key to Emotional Intelligence
Develop Strategies for Different Personality Types
Develop Strategies for Responding to the Emotions of Others
Demonstrating Emotionally Intelligent Leadership
Apply Emotional Intelligence to your Company’s Culture
Demonstrate Emotionally Intelligent Leadership
Navigating Transformation
Introduction
What is digital transformation
Success factors for digital transformation
Digital transformation in action
Why Digital Transformation with Microsoft
Day 5:
Going Green as Administrators
What are the Earth’s Resources, What Sustainability is and What is Not
Responsible purchasing
Maintenance vs. Replacement
Recycling and Waste management
Encouraging Behaviour Change
Using Technology to the Maximum
Emphasis on Energy and Water Efficiency and Contaminant Elimination
The Financial aspect of Going Green
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