ProspenAfrica | Training and Consulting Services Provider

Assertiveness Techniques and Approaches Skills Training

2 Days Training

Dates: 19 – 20 June 2024
Locations: Johannesburg, South Africa
Platform: Available In-Class / Online

Price: Available on request

Course Introduction

This 2 Days Assertiveness Techniques and Approaches Skills Training is aligned with 252027, Devise and apply strategies to establish and maintain workplace relationships, Level 5, 6 Credits.


 This program is designed to empower individuals with assertiveness techniques to communicate confidently and effectively. Participants will learn to express their needs and opinions respectfully and to manage their professional and personal relationships with greater confidence.

Course Objectives

By the end of this Assertiveness Techniques and Approaches Skills Training, participants will:

  • Define and understand the concept of assertiveness.

  • Weigh the pros and cons of assertive behavior.

  • Recognize the role of assertiveness in effective communication.

  • Apply techniques to enhance assertiveness in various work situations.

  • Distinguish between assertiveness and aggression.

  • Formulate an action plan for continued development of assertive skills.

  • Foster positive interactions that encourage teamwork.

Who should attend?

  • Ideal for professionals at any level seeking to take control of their communication and improve assertiveness in both their personal and professional lives.

Training methodology

Training Methodology

Our diverse instructional approaches ensure effective learning:

– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.

Training Outline

Day 1: Foundations and Techniques of Assertiveness

Welcome and Introduction:

– Setting the stage for the training.

– Establishing course objectives and logistics.

– Introduction to the Assertiveness Skills Toolkit.


Understanding Assertive Behavior:

– Exploring assertiveness and its various forms.

– Assessing the benefits and potential drawbacks.

– Identifying and expressing outcomes effectively.

– The influence of internal beliefs.


Effective Assertive Communication:

– Identifying and practicing different communication methods with colleagues.

– Applying assertive responses to personal scenarios.

– The significance of body language and tone.

– Constructive phrasing methods.

**Developing Assertiveness Techniques:**

– Engaging in role-play to apply assertive techniques.

– Evaluating personal communication styles.

– Practicing the ‘fogging’ and ‘broken record’ techniques.

– Learning to decline requests effectively and managing emotions.

**Responding to Other Behavioral Styles:**

– Understanding the impact of different styles on interactions.

– Tailoring strategies for various behavior patterns.

– Approaches to constructive conflict resolution.

– Ensuring respect for others’ perspectives.

**Reflection and Action Planning:**

– Individual and group reflection.

– Developing a personal action plan.


Day 2: Advanced Assertiveness and Application

Advanced Communication Skills:

  • Mastering advanced assertive communication strategies.

  • Recognizing and adapting to complex interpersonal dynamics.

Assertiveness in Conflict Resolution:

  • Navigating and resolving workplace conflicts with assertiveness.

  • Techniques for maintaining composure and respect in challenging situations.

Assertiveness in Decision Making:

  • Applying assertiveness to facilitate decisive and effective decision-making processes.

Assertive Leadership:

  • Utilizing assertiveness to lead and influence others.

  • Strategies for assertive leadership without being authoritarian.

Building Assertive Teams:

  • Creating an environment that encourages assertive communication within teams.

  • Exercises to enhance team assertiveness and collaboration.

Application in Real-world Scenarios:

  • Interactive case studies and scenario analysis.

  • Group activities based on real workplace challenges.

Bringing It All Together:

  • Final presentations of learned skills.

  • Group discussions and feedback sessions.

  • Consolidating learnings and forward planning.

Course Feedback and Close:

This comprehensive outline is tailored to ensure participants are not only introduced to assertive communication techniques but also have the opportunity to practice and embed these skills with practical, real-world activities.

Related Courses

Advanced Business Communications Skills
Dates: 10 - 14 Jun | 12 - 16 Aug | 14 - 18 Oct 2024

Advanced Business Communications Skills

5 Day Training

View More
Dates: 10 - 12 Jul | 25 - 27 Sep 2024

Advanced Business Report Writing

110023, NQF Level 4, 6 Credits

View More
Advanced Customer Service Management
Dates: 24 - 28 Jun | 12 - 16 Aug 2024

Advanced Customer Service Management

5 Day Training

View More
Advanced Emotional Intelligence and Personal Mastery Training
Dates: 31 Jul - 02 Aug 2024

Advanced Emotional Intelligence and Personal Mastery Training

View More

Open chat
Need Help? Chat with Us
Scan the code
Powered by Prospen Africa
Welcome to Prospen Africa!
Check out our 15% Off sale when you purchase QCTO Training Material