Accredited with MICT SETA and covers material for: Use electronic mail to send and receive messages, Unit Standard: 116945, NQF Level 2, 2 Credits
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This unit standard is intended for people who need to use electronic mail to send and receive messages either as a user of computers or as basic knowledge for a career in the ICT industry.
Upon completion of this Basic Microsoft Outlook course, participants will be able to:
Understand the concepts and terms of electronic messaging.
Create and send an E-mail message.
Receive and respond to e-mails.
Work with multiple E-mail messages.
Adjust settings to customise the view and preferences of the E-mail application.
Office Workers: Individuals in office environments who need to manage emails, schedules, and contacts as part of their daily tasks.
Administrative Assistants: Professionals responsible for managing calendars, appointments, and correspondence for executives or teams.
Students: Those entering academia or professional settings who need to learn how to use Outlook for email communication and scheduling.
Job Seekers: Individuals aiming to enhance their job prospects by acquiring fundamental Outlook skills often required in administrative or office-based roles.
Entrepreneurs and Small Business Owners: People handling their business communications and scheduling who want to effectively use Outlook’s features.
Anyone Transitioning to a New Email Client: Individuals shifting from another email client to Outlook or those who want to familiarize themselves with its basic functionalities.
Our diverse instructional approaches ensure effective learning:
– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.
Module 1: Understand the concepts and terms of electronic messaging
The structure of an email address is explained using an example
Aspects of E-Mail Etiquette are described with examples
The benefits of using Email are explained within a specific context
The limitations of using the Internet are explained with examples
Module 2: Create and send an E-mail message
The electronic mail application is opened in order to prepare for working with E-mail messages, and closed once finished working with E-mail messages
The message is addressed to the required recipients.
The message header (subject) is consistent with the message purpose, and target audience.
Message test is manipulated and checked for spelling mistakes prior to sending.
A file is attached to the email message.
An attachment is deleted from an E-mail message.
A connection is established with an Internet Service Provider.
The E-mail is sent to and received by the intended recipients
The electronic mail application program is closed
Module 3: Receive and respond to e-mails
The senders of the incoming mail are identified
The contents of incoming E-mails are displayed
Precautions are observed when receiving mail
Received E-mail messages are viewed in the inbox of the Email application
Attached files are processed according to given specification
Incoming mail is highlighted according to required specifications
Response to incoming mail is conducted according to given specifications
Module 4: Print an E-mail message
An E-mail is printed to the default printer
Module 5: Work with multiple E-mail messages
A number of E-mail messages are opened for processing
Control is switched between the open E-mail messages
Text is manipulated between active E-mail messages
Text is copied to an E-mail message from another source
Text is deleted from an E-mail message
An E-mail message is deleted
Module 6: Adjust settings to customise the view and preferences of the Email application
Toolbar menus are switched off and on according to use in current situation
The current view headings are changed according to given requirements.
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