ProspenAfrica | Training and Consulting Services Provider

Basic Microsoft Outlook

1 Day Accredited Training

Accredited with MICT SETA and covers material for: Use electronic mail to send and receive messages, 116945, NQF Level 2, 2 Credits

Dates: 30 April | 21 June | 09 August 2024
Locations: Johannesburg, South Africa
Platform: Available In-Class, In-House or Online

Price: Available on Request

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Course Introduction

This unit standard is intended for people who need to use electronic mail to send and receive messages either as a user of computers or as basic knowledge for a career in the ICT industry.

Course Objectives

Upon completion of this Basic Microsoft Outlook course, participants will be able to:

  • Understand the concepts and terms of electronic messaging.

  • Create and send an E-mail message.

  • Receive and respond to e-mails.

  • Work with multiple E-mail messages.

  • Adjust settings to customise the view and preferences of the E-mail application.

Who should attend?

  1. Office Workers: Individuals in office environments who need to manage emails, schedules, and contacts as part of their daily tasks.

  2. Administrative Assistants: Professionals responsible for managing calendars, appointments, and correspondence for executives or teams.

  3. Students: Those entering academia or professional settings who need to learn how to use Outlook for email communication and scheduling.

  4. Job Seekers: Individuals aiming to enhance their job prospects by acquiring fundamental Outlook skills often required in administrative or office-based roles.

  5. Entrepreneurs and Small Business Owners: People handling their business communications and scheduling who want to effectively use Outlook’s features.

  6. Anyone Transitioning to a New Email Client: Individuals shifting from another email client to Outlook or those who want to familiarize themselves with its basic functionalities.

Training methodology

Training Methodology

Our diverse instructional approaches ensure effective learning:

– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.

Training Outline

Module 1: Understand the concepts and terms of electronic messaging

  • The structure of an email address is explained using an example

  • Aspects of E-Mail Etiquette are described with examples

  • The benefits of using Email are explained within a specific context

  • The limitations of using the Internet are explained with examples

Module 2: Create and send an E-mail message

  • The electronic mail application is opened in order to prepare for working with E-mail messages, and closed once finished working with E-mail messages

  • The message is addressed to the required recipients.

  • The message header (subject) is consistent with the message purpose, and target audience.

  • Message test is manipulated and checked for spelling mistakes prior to sending.

  • A file is attached to the email message.

  • An attachment is deleted from an E-mail message.

  • A connection is established with an Internet Service Provider.

  • The E-mail is sent to and received by the intended recipients

  • The electronic mail application program is closed

Module 3: Receive and respond to e-mails

  • The senders of the incoming mail are identified

  • The contents of incoming E-mails are displayed

  • Precautions are observed when receiving mail

  • Received E-mail messages are viewed in the inbox of the Email application

  • Attached files are processed according to given specification

  • Incoming mail is highlighted according to required specifications

  • Response to incoming mail is conducted according to given specifications

Module 4: Print an E-mail message

  • An E-mail is printed to the default printer

Module 5: Work with multiple E-mail messages

  • A number of E-mail messages are opened for processing

  • Control is switched between the open E-mail messages

  • Text is manipulated between active E-mail messages

  • Text is copied to an E-mail message from another source

  • Text is deleted from an E-mail message

  • An E-mail message is deleted

Module 6: Adjust settings to customise the view and preferences of the Email application

  • Toolbar menus are switched off and on according to use in current situation

  • The current view headings are changed according to given requirements.

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