Introduction

All industries are highly competitive so in order to compete successfully, 24-hour operations must continuously improve to achieve the highest possible standards at all times. For a facility to operate safely and efficiently 24/7, it is necessary to apply shift working best practices. Multiple-shift operation poses a challenge because of the potential for fatigue and disconnects caused by the fact that the personnel are changing every few hours. Operating multiple shifts can be like running several different companies at the same time. Each change of shift brings a new team of people with different skills, attitudes, and objectives.

Accreditation

This course is non-accredited.

• Understand the issues associated with 24/7 shift operation:
• Effective communication
• Continuity of operation
• Consistency of approach
• Fatigue and its consequences
• Shift-to-shift handover
• People issues created by shift working
• Identify strategies to deal with the issues:
• How to implement seamless communications
• Ensuring continuity of operation
• Achieving effective shift handovers
• Achieve shift-to-shift consistency of approach
• Be able to identify and deal with fatigue
• Dealing with people issues
• Explore alternative shift schedules that reduce costs and improve job satisfaction
• Implement Kaizen (continuous improvement) around-the-clock
• Learn what has worked – and what hasn’t at other plants
• Develop effective shift supervisors
• Benchmark your performance against that of world-class facilities
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This workshop runs for 3 days

Training times can be arranged accordingly in order to cater for the client’s needs.

Available on request.

• Manager, Supervisors, and Team leaders in businesses which are working 24/7
• Shifts supervisors
• Shifts coordinators
• Human recourses staff