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JHB | Dates: 8 - 12 May, 2023

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To inculcate within its participants most essential clerical and administrative skills needed to efficiently run an office
• To update the participants’ skills regarding latest spreadsheet and word software
• To build communication skills within participants for better dealing with clients and colleagues
• To keep up to date with latest trends and office practices emerging in the market
• To polish up the clerical skills such as book-keeping, filing of documents, etc.
• To learn proper maintenance of financial and banking transactions
• To provide better customer service through suited telephone and email skills
• To ensure a smooth running of the office

  • Successful completion of the course will benefit organisations in the following ways:

  • Efficient office assistants make certain that offices run smoothly with timely schedules and plans

  • Organization is benefited at the time of events such audits as office assistants ensure proper filing and maintenance of all the necessary documents

  • Organized office environment promotes better performance from the employees

  • Organizations avoid delay and backlog thus saving time and money

  • Participants will be able to keep up-to-date with latest
    emerging trends
  • Participants will gain hands-on knowledge of working with
    different office software
  • Improved communication skills
  • Improved book-keeping skills and thus learn better handling
    of financial data
  • Develop problem-solving skills
  • Gain proficiency in clerical tasks such as drafting letters,
    scheduling meetings, recording, etc.

Module 1: Need for office administration
• Range of roles in oce administration
• Skills needed for oce administration
• Managing change
• Oce administrators as gate-keepers
Module 2: Office book-keeping
• Analytical skills needed
• Understanding double-entry system
• Maintaining ledger
• Preparing month-end close
• Payroll management
• Audit trail
Module 3: Business record management
• Retention of business records
• Maintenance of business records
• Destruction of business records
Module 4: Office communication
• Internal and external oce communication
• Mechanical devices for oce communication and their use:
telephone, typewriter, etc.
• Upward and downward communication
• Minutes, circulars, notice and other forms of written communication
Module 5: Business etiquettes
• Face to face interaction
• Etiquettes to follow on social media
• Telephone etiquette
• Dressing sense
Module 6: Office procedures
• Understanding organization structure
• Scheduling and calendar management
• Client management
Module 7: English composition
• Email writing
• Letter drafting
• Maintaining social media prole
Module 8: Use of technology
• Keyboarding
• Word processing software
• Preparing presentations
• Spreadsheet software

5 Day Training


Group discounts available on request.

Hybrid Session
Live and In-class

Office administrators
• Office assistants
• Book-keepers
• Clerical staff

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