Introduction

The workload for executive assistants can sometimes get even worse when you are reporting to several bosses. How are you managing their priorities? Are the instructions clear enough and assignments in line with strategic goals? Do you have the right negotiation skills to handle all these demands piling up on your desk?

How do you manage misunderstandings and conflicts when work delivered doesn’t totally meet expectations or priority? How confident are you to say no when faced with conflicting assignments? Do you have the right soft skills to adapt to various communication styles and interface with others to move your work forward?

• Gain self-awareness and emotional intelligence
• Grow your communication skills to influence others to achieve positive outcomes
• Improve personal openness and handle conflict to stay committed to your personal development and the success of your boss

Accreditation

This course is non-accredited.

After participating in this programme, you will grow your administrative assistant skills and be able to:

• Emphasize your personal strengths and qualities for self-empowerment
• Know how your personal style affects the decisions you make
• Communicate and interact with others more assertively and clearly
• Develop positive working relationships
• Strengthen your ability to take on future challenges, and trust in yourself
• Become more effective in managing tasks assigned and boost the success of your boss

• Network with and learn from a diverse group of Administrative Professionals from different industries and countries
• Learn and practise new skills using case studies, real examples and role plays over 3 interactive and challenging days
• Leave with a personalised action plan for immediate implementation in your workplace

This workshop runs for 3 days

Training times can be arranged accordingly in order to cater for the client’s needs.

If you are an executive assistant or senior administrative professional who wants to gain more power and impact to get things done to support their managers, this programme is for you.

• Executive Assistants
• Administrative Support Professionals

Module 1 – Your Role in the Current business environment
Module 2 – Self-awareness
Module 3 – Assertiveness
Module 4 – Emotional Intelligence
Module 5 – Personal Openness
Module 6 – Communicating with Confidence and Clarity
Module 7 – Handling Conflict Effectively
Module 8 – Influence with Win-Win in Mind
Module 9 – Committing to Your Personal Development

Available on request.