ProspenAfrica | Training and Consulting Services Provider

Conflict Management Training

2 Day Accredited Training

Dates: 04 – 05 April | 11 – 12 June 2024
Locations: Johannesburg, South Africa
Platform: Available In-Class / Online

Price: Available on Request

This course accredited with SAQA ID:114226 , NQF Level: 5 ,Credits:8 

Course Introduction

Workplace conflict is inevitable when diverse employees collaborate. Conflict manifests through insults, non-cooperation, bullying, and anger, often caused by personality clashes, communication issues, and mismanagement. Unmanaged conflict can lead to work disruptions, lowered productivity, and emotional stress. Effective and timely conflict resolution is essential for maintaining a constructive work environment and fostering personal growth.


This program emphasizes the crucial role of conflict management in maintaining harmonious workplaces. Participants will learn to identify the sources of conflict, apply management techniques, strategize resolutions, and develop essential attributes for managing conflicts.

Course Objectives

  • Participants will learn to identify the underlying causes of workplace conflicts and apply practical resolution techniques to manage and resolve disputes effectively.

  • The program will sharpen your assertive communication strategies, ensuring you can express concerns and ideas without provoking hostility.

  • Gain insights into the role of emotions in conflict situations and develop the emotional intelligence required to handle conflicts with empathy and understanding.

  • Learn how to prepare for and engage in negotiations that lead to positive outcomes, and how to document and evaluate the process for continuous improvement.

  • Equip yourself with techniques to manage personal stress related to conflicts, ensuring you can maintain professionalism and composure.

  • Not only will you be able to manage existing conflicts, but you will also acquire strategies to prevent potential disputes and maintain a harmonious workplace.

  • By resolving conflicts swiftly and effectively, you’ll contribute to a more productive work environment with less downtime due to unresolved issues.

  • Understanding and managing conflicts will improve team dynamics, foster better collaboration, and encourage a positive work atmosphere.

Who should attend?

  • The training is suitable for all employees, particularly those with supervisory roles. Understanding conflict identification, avoidance, and resolution is critical for workplace efficiency and effectiveness.

Training methodology

Training Methodology

Our diverse instructional approaches ensure effective learning:

– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.

Training Outline

Module 1: Conflict Defined

  • Understanding the inevitability of conflict.

  • Definitions and phases of conflict.

  • Recognizing workplace conflict situations.

  • Identifying role-players in conflict.

  • Differentiating between healthy and unhealthy conflict.

  • Identifying conflict-provoking communication and behaviors.

Module 2: Assertive Communication

  • The essence of assertiveness.

  • Assertive vs. aggressive vs. passive approaches.

  • Communication and behavioral styles.

  • Utilizing positive language.

  • Recognizing communication barriers.

  • Embracing diversity in communication.

  • Techniques for giving and receiving feedback assertively.

  • Strategies for negotiation and dealing with various communication behaviors.

  • Guidelines for expressing anger verbally in a direct manner.

Module 3: Conflict Management and Prevention

  • Various styles and techniques for managing conflict.

  • Strategies for preventing conflict.

  • Methods for resolving conflicts.

  • The role of emotional intelligence in conflict management.

Module 4: Dealing with Interpersonal Conflict

  • Addressing the impact of “difficult” people and behaviors.

  • Strategies for defusing hostility and managing anger.

  • Approaches for dealing with colleagues and customers.

  • Techniques for stress management.

Module 5: Applying Problem Solving Strategies

  • Defining and analyzing problems, ensuring a thorough understanding of the issues.

  • Evaluating solutions using a variety of problem-solving techniques.

  • Implementing solutions, involving stakeholders, and modifying practices as necessary.

Module 6: Conducting Negotiations to Address Conflict Situations

  • Preparation for negotiations, including setting objectives and strategies.

  • Engaging in negotiations with appropriate conduct to foster positive outcomes.

  • Concluding negotiations with clear communication and documentation of agreements.

  • Evaluating the negotiation process to identify strengths, weaknesses, and opportunities for improvement.

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