Conflict Management: 210502, NQF Level 5, Credits 8
10 Day Accredited Skills Programme
Platform: Face to face and Online
Our Location: Grayston Ridge Office Park, Sandton
Price: Available on Request
Programme Introduction
Elevate your team’s productivity and harmony with our Conflict Management Skills Program! Designed to help individuals manage conflicts and keep teams focused on real results, this program equips you with the tools to tackle workplace challenges head-on.
By joining our Conflict Management: 210502, NQF Level 5, Credits 8 program, you will learn to:
Identify and describe the main sources of conflict.
Differentiate between various types of conflict.
Employ effective strategies for conflict management.
Resolve conflicts using proven workplace techniques.
Formulate and execute comprehensive follow-up plans.
Prepare detailed conflict resolution reports.
Workplace conflicts can harm productivity and work quality. Efficiently managing these conflicts fosters a peaceful and harmonious environment, serving as a crucial preventive measure.
Enrol in our Conflict Management Skills Program today and become a competent leader who can navigate and resolve conflicts with ease. Keep your team focused, productive, and united. Don’t let conflicts hold your team back—take control and lead with confidence!
Entry Requirements:
A matric certificate is equivalent to NQF level 4. Other qualification that are on the same level to NQF level 4 include:
Senior Certificate
National Senior Certificate (vocational)
Duration:
10 Days
Assessment
Written Test
Portfolio of Evidence
Practical is evaluated continuously.
In addition to successfully completing the Programmes listed above, a Final Integrated Summative Assessment (FISA) is required for the Qualification. All learners gain entrance to the Final Integrated Supervised Assessment by successfully completing all formal summative assessments conducted by the SDP.
Who should attend?
The Conflict Management Training Course is designed for individuals seeking to improve their capacity to proficiently handle and navigate conflicts within various settings, including the workplace. This course is advantageous for a diverse array of professionals, encompassing:
Managers
Supervisors
Human Resources (HR) Personnel
Team Leaders
Project Managers
Training Methodology
Our diverse instructional approaches ensure effective learning:
– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.
Programme Content
Knowledge component
| Topics | No. of days |
|---|---|
|
Topic 1: Sources of conflict. |
3 |
|
Topic 2: Types of conflicts. |
3 |
|
Topic 3: Approaches to resolving conflicts. |
3 |
|
Topic 4: Methods utilized in conflict resolution. |
3 |
|
Topic 5: Conflict consequences analysis. |
3 |
|
Topic 6: Utilizing emotional intelligence for resolving conflicts. |
3 |
|
Topic 7: Elements comprising a Conflict Resolution Report. |
3 |
Topic 1: Sources of Conflict
Definition: Conflict arises from opposing thoughts, actions, or ideas disrupting the status quo.
Nature: Can be natural, sometimes productive, but often perceived negatively due to potential for violence.
Topic 2: Types of Conflicts
Variety: Conflicts can occur between individuals, within groups, and between groups.
Identification: Understanding the type and cause aids in conflict management.
Categories: Conflicts can be classified based on nature, parties involved, and issues at stake.
Topic 3: Approaches to Resolving Conflicts
Conflict Management: Essential skill in personal and professional settings.
Outcomes: Can lead to improved relationships, communication, and problem-solving.
Goal: Address conflicts constructively and respectfully, choosing strategies suitable for the context.
Topic 4: Methods Utilized in Conflict Resolution
Inevitability: Conflicts are common when people work together.
Definition: Differences in opinion or disagreements between parties.
Resolution: Balance between resolving the conflict and maintaining emotional well-being of involved parties.
Topic 5: Conflict Consequences Analysis
Structured Process: Identifies and analyses conflict issues, patterns, and trends.
Assessment: Evaluates social, economic, political, and humanitarian impacts.
Purpose: Inform decision-making, policy formulation, and intervention strategies.
Topic 6: Utilizing Emotional Intelligence for Resolving Conflicts
Emotional Intelligence: Awareness of one’s own and others’ emotions.
Benefits: Helps navigate conflicts by understanding perspectives and managing emotions.
Communication: Crucial for recognizing and responding to emotional cues in conflict resolution.
Topic 7: Elements Comprising a Conflict Resolution Report
Components: Includes analysis of conflict, causes, and potential solutions.
Purpose: Provides comprehensive understanding to address conflict effectively.
Application component
| Topics | No. of days |
|---|---|
|
Apply teamwork in conflict resolution process |
7 days of Applying the learnt component and completing Assessments |
|
Profile a conflict at a workplace. |
|
|
Analyse a conflict profile and determine the causes of conflict |
|
|
Determine and implement appropriate conflict management strategies |
|
|
Select and apply conflict resolution techniques |
|
|
Analyse and profile conflict consequences |
|
|
Compile and implement conflict resolution follow up plan |
|
|
Compile conflict resolution report Collaborate effectively within a team setting |
