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Conflict Management

5 Day Accredited Programme

SP-210502, NQF Level 5, Credits 8

Dates: Available on Request

Locations: Johannesburg, South Africa

Platform: Available In-Class / Online

Price: Available on Request

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Programme Introduction

This Conflict Management skills programme is designed to assist individuals to manage conflict and keep team focused on the real results. Delegates will also learn to identify, analyse and work out different ways to approach a problem.


Workplace conflicts can detrimentally impact productivity and work quality. Efficiently managing conflicts fosters peace and harmony in the workplace as a preventive measure.

Entry Requirements:

A matric certificate is equivalent to NQF level 4. Other qualification that are on the same level to NQF level 4 include:

  • Senior Certificate

  • National Senior Certificate (vocational)

Who should attend?

The Conflict Management Training Course is designed for individuals seeking to improve their capacity to proficiently handle and navigate conflicts within various settings, including the workplace. This course is advantageous for a diverse array of professionals, encompassing:

  1. Managers

  2. Supervisors

  3. Human Resources (HR) Personnel

  4. Team Leaders

  5. Project Managers

Training methodology

Training Methodology

Our diverse instructional approaches ensure effective learning:

– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.

Programme Content

Knowledge component

  • Sources of conflict.

  • Types of conflicts.

  • Approaches to resolving conflicts.

  • Methods utilized in conflict resolution.

  • Conflict consequences analysis.

  • Utilizing emotional intelligence for resolving conflicts.

  • Elements comprising a Conflict Resolution Report.

Application component

  • Apply teamwork in conflict resolution process.

  • Profile a conflict at a workplace.

  • Analyse a conflict profile and determine the causes of conflict.

  • Determine and implement appropriate conflict management strategies.

  • Select and apply conflict resolution techniques.

  • Analyse and profile conflict consequences

  • Apply emotional intelligence in conflict resolution engagement.

  • Compile and implement conflict resolution follow up plan.

  • Compile conflict resolution report Collaborate effectively within a team setting.


  • Written Test

  • Portfolio of Evidence

  • Practical is evaluated continuously.

In addition to successfully completing the Programmes listed above, a Final Integrated Summative Assessment (FISA) is required for the Qualification. All learners gain entrance to the Final Integrated Supervised Assessment by successfully completing all formal summative assessments conducted by the SDP.           

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