Conflict Resolution, Negotiation Skills and Collective Bargaining
3 Day Training
Locations: Grayston Ridge Office Park, Sandton
Platform: Available In-Class / Online
Price: Available on request
Course Introduction
This Conflict Resolution, Negotiation Skills and Collective Bargaining course covers strategies and techniques to effectively resolve conflicts and negotiate successful outcomes in various situations. Learn the art of communication, problem-solving, and compromise to navigate conflicts with confidence.
Course Objectives
Upon completion of this Prospen Africa Conflict Resolution, Negotiation Skills and Collective Bargaining , participants will be able to:
Recognise how our own attitudes and actions impact on others
Find new and effective techniques for managing negative emotions in others and self
Describe the main sources of conflict
Describe appropriate techniques to manage conflict
Explain the appropriate techniques in inter-personal conflict management
Describe the appropriate action plan and strategies to manage inter-group conflict
Explain the attributes of an effective conflict manager
The steps needed to resolve conflict
Negotiations and other strategies to resolve conflict
Prepare for, engage in and conclude negotiations
Who should attend?
Business Owners
HR Managers
HR Practitioners
Line Managers
Supervisors
Union Officials
Training Methodology
Our diverse instructional approaches ensure effective learning:
– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.
Training Outline
Effective Negotiation and Conflict Management Skills
Course Objectives: The purpose of this learning programme is to provide learners with an opportunity to develop an understanding of:
Effective negotiation and conflict management skills.
The various conflict handling processes.
The range of interpersonal, process and problem-solving skills required by a commissioner to conciliate.
To develop an understanding of the conflict dynamic, the different approaches to managing conflict and our different personal conflict management styles.
To look at the key characteristics of a good negotiator, needs/interest based versus position-based negotiation and how to prepare for & conduct a negotiation.
Conflict Management skills
Conflict Resolution Skills
Understanding conflict
What is Conflict
Key Questions to Assist Conflict Analysis
The Main Sources of Conflict
Different Types of Conflict
Conflict Stages
Sources of Conflict in Organisations
Dealing with Conflict
Attitudes towards Conflict Management
Modes of Conflict Management
Communication as a Contributor to Conflict
Promote the Orderly Resolution of Conflict
Conflict Techniques Application
Power Dynamics of Conflict
Conflict Management Techniques
Tools of Conflict Analysis
Inter-group Conflict
Strategies for Resolving Conflict
Conflict Resolution Continuum
The bases of social conflict
Destructive & constructive consequences of managing conflict
Characteristics of conflict
The conflict path
Red / blue exercise
Approaches to handling conflict
Styles of handling conflict
When is a conflict-handling behaviour appropriate / inappropriate?
Your personal way of dealing with conflict
Reflection on conflict handling styles
Attributes of an effective conflict manager
Negotiation as an Instrument of Conflict Resolution
Negotiations
Why negotiate?
Applying the interest/needs-based approach to managing conflict
Negotiation styles
Dealing with anger –worksheet
Dealing with threats
Assessing my negotiating style -worksheet
Suggestions on how to enhance your negotiating skills
Inventing options for mutual gain
Generating options -worksheet
The process to be followed when generating options
Preparing and planning for negotiation -worksheet
Preparing and planning for negotiation
Negotiation Role plays
Dos and Don’ts of extracting needs
Suggestions on how to improve as a negotiator and how to avoid mistakes commonly made
Typical mistakes made in negotiation
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