Effective Communication for Better Workplace
2 Day Training
Dates: 21 – 22 November 2024
Locations: Grayston Ridge Office Park, Sandton
Platform: Available In-Class / Online
Price: Available on Request
Course Introduction
Prospen Africa’s 2-day Effective Communication for Better Workplace training is designed to equip teams with vital communication skills, fostering a productive and harmonious work environment. Addressing common communication challenges, the program aims to minimize workplace conflicts and misunderstandings by improving clarity and comprehension in daily interactions.
Course Objectives
Participants will leave with the ability to:
Navigate and overcome common communication barriers.
Enhance self-awareness and expression for clearer communication.
Realize the pivotal role of active listening in effective exchanges.
Strengthen interpersonal relations through improved communicative techniques.
Grasp the essentials of both verbal and non-verbal communication cues.
Align communication efforts with organizational objectives.
Implement practical communication strategies.
Master the art of constructive feedback within the workplace context.
Who should attend?
Frontline Service Staff
Support Personnel
Secretaries and Personal Assistants
Any professional seeking to elevate their office communication skills.
Training Methodology
Our diverse instructional approaches ensure effective learning:
– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.
Training Outline
Module 1: Foundations of Effective Communication
Interactive Communication Quiz to assess current skills.
“Results Driven Communication” video and discussion.
Module 2: Dynamics of Communication
Understanding the multi-faceted nature of communication.
Module 3: Crafting Impactful Messages
Optimizing verbal language for precision and impact.
Decoding body language for congruent messaging.
Leveraging tone of voice to enhance message reception.
Module 4: Personal Communication Styles
Self-assessment of communication styles.
Understanding the effects of personal styles on others.
Adapting communication approaches for team enhancement.
Module 5: Mastering Active Listening
Interpreting underlying messages with accuracy.
Strategies for engaged and empathetic listening.
Module 6: The Art of Paraphrasing
Techniques for ensuring message integrity and understanding.
Module 7: Skills for Effective Feedback
Strategies for delivering positive and constructive feedback.
Best practices for receiving feedback gracefully.
Module 8: Advanced Questioning Techniques
Employing targeted questions for deeper insights and resolution.
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