ProspenAfrica | Training and Consulting Services Provider

Effective Communication for Better Workplace

2 Day Training

Dates: 30 – 31 May 2024
Locations: Johannesburg, South Africa
Platform: Available In-Class / Online

Price: Available on Request

The course is accredited with SAQA ID:12433,  NQF Level: 5 , Credits:8 

Course Introduction

This course adheres to unit standard 12433, focusing on the effective use of communication techniques.


This 2-day Effective Communication for Better Workplace training is designed to equip teams with vital communication skills, fostering a productive and harmonious work environment. Addressing common communication challenges, the program aims to minimize workplace conflicts and misunderstandings by improving clarity and comprehension in daily interactions.

Course Objectives

Participants will leave with the ability to:

  • Navigate and overcome common communication barriers.

  • Enhance self-awareness and expression for clearer communication.

  • Realize the pivotal role of active listening in effective exchanges.

  • Strengthen interpersonal relations through improved communicative techniques.

  • Grasp the essentials of both verbal and non-verbal communication cues.

  • Align communication efforts with organizational objectives.

  • Implement practical communication strategies.

  • Master the art of constructive feedback within the workplace context.

Who should attend?

  • Frontline Service Staff

  • Support Personnel

  • Secretaries and Personal Assistants

  • Any professional seeking to elevate their office communication skills.

Training methodology

Training Methodology

Our diverse instructional approaches ensure effective learning:

– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.

Training Outline

Module 1: Foundations of Effective Communication

  • Interactive Communication Quiz to assess current skills.

  • “Results Driven Communication” video and discussion.

Module 2: Dynamics of Communication

  • Understanding the multi-faceted nature of communication.

Module 3: Crafting Impactful Messages

  • Optimizing verbal language for precision and impact.

  • Decoding body language for congruent messaging.

  • Leveraging tone of voice to enhance message reception.

Module 4: Personal Communication Styles

  • Self-assessment of communication styles.

  • Understanding the effects of personal styles on others.

  • Adapting communication approaches for team enhancement.

Module 5: Mastering Active Listening

  • Interpreting underlying messages with accuracy.

  • Strategies for engaged and empathetic listening.

Module 6: The Art of Paraphrasing

  • Techniques for ensuring message integrity and understanding.

Module 7: Skills for Effective Feedback

  • Strategies for delivering positive and constructive feedback.

  • Best practices for receiving feedback gracefully.

Module 8: Advanced Questioning Techniques

  • Employing targeted questions for deeper insights and resolution.

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