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Effective Communication in
the Workplace

Johannesburg 2022 . Date TBC

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Course Overview

Empower your team with effective communication skills to create a thriving workplace. Without good communication skills in the workplace, co-workers will experience frustration, poor performance, missed opportunities and team conflict. Businesses who have booked this program have since experienced a more happier work environment where people feel valued.
Our 2-day effective Communication Skills Training will help your team to listen more actively, build more positive relationships whilst communicating with each other in a clear & respectful manner.


This Communication Skills Training course is accredited, and material covers unit standards: 12433 Use communication techniques effectively.

During the workshop, you will learn and practise:-

  • Overcome barriers to effective communication
  • Be more self-aware and communicate better
  • Understand that listening is the key to effective communication
  • Improve your interpersonal skills.
  • Learn the basics of verbal and non-verbal communication.
  • Achieve a stronger focus on your business goals.
  • Understand communication strategies
  • Give and receive feedback
  • Apply the skills in a working environment
  • Module 1: The Importance of Good Communication Skills

    • The Communication Quiz – Am I communicating effectively?
    • Video: Results Driven Communication

    Module 2: Understanding the Various Components of Communication

    Module 3: Sending Effective Messages Through:

    • Verbal Language: Communicating through better choices of words
    • Body Language in Communication:  The Positive and Negative Body Language We Communicate
    • Our tone of Voice and its Impact on Others

    Module 4: Discovering My Communication Style

    • What Style am I?
    • My Communication Style and how it affects others
    • Adapting My Communication Style to others
    • Using My Communication Style to add value to the team

    Module 5: Active Listening Skills

    • Understanding the intent of the message
    • Listening Strategies

    Module 6: Paraphrasing Skills

    • Is that what you said?

    Module 7: Feedback Skills

    • Giving positive feedback
    • Giving negative feedback
    • Receiving feedback

    Module 8 Questioning Skills

    • Asking the right questions to get to the heart of the matter

This training Programme runs for 2 days

Our Communication Skills Training is available in a variety of formats to best match your needs

In-House training: We bring the training to your location. Available with customized features created to meet your requirements.

created to meet your requirements.

Virtual Training: Delivered totally online, our virtual sessions are designed to keep participants engaged through relevant training, activities for practice, and ongoing reinforcement.

Available on request.

Front line Service Staff, Support Staff, Secretaries, Personal Assistants and anyone who would like to improve their communication skills in the office.

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