Effective Mentoring & Coaching
The concept and implementation of Mentoring and Coaching of
individuals in business have grown significantly in recent years in South Africa as business recognizes the increased value of
retaining and growing star performers. Regular Mentoring and
coaching sessions keep individuals on track in terms of the
values, vision and strategy of the business and assist in the
development of people in organizations.
Learners who attend this training will receive a “Certificate of
competence” directly after the training. Additionally, to
attending this course, learners can apply to be assessed at an
Assessment entails the completion of a Portfolio of Evidence and
if being assessed as competent. In this case, a “Certificate of
competence” will be issued representing the credit values and
- By the end of the program, participants will be able to:
• Understand the basic processes behind coaching &
• Have the ability to introduce coaching & mentoring into
• Understand the benefits of coaching and mentoring in the
• Identify opportunities for coaching and mentoring
• Understand the nature of the relationships that must be
managed in any coaching or mentoring program
• Use the knowledge for the overall benefit of the
Module 1: Self Awareness
• Defining self awareness
• Holistic development model
Module 2: The Journey
• What is the difference between mentoring and coaching
• Definitions of Mentoring
• Types of mentor / coach / trainee relationships
• Coaching: What is it?
• Coaching skills
• Situational leadership
• The individual work plan – contents
• The key performance indicators
• Summary of process of setting KPI’s
• Stewardship delegation
• The case for delegation: letting go of things others can do
• Barriers to delegation
• Delegation definitions
• When not to delegate
• When is coaching not the answer?
Module 3: The Conversation
• Preparing a coaching plan
• Questioning skills
• Listening is a skill, and art and a discipline
Module 4: The Relationship
• Feedback skills
• Some criteria for useful feedback
• Receiving feedback
• Monitoring and recording the results
• The constitutional & legislative context of mentoring and coaching
• Roles and responsibilities of mentees
• Challenges posed by formal mentorship programmes
Module 5: Ongoing Mentoring
• Starting with yourself
• Personal attributes required of a mentor or coach
• The values and attitudes necessary for mentors and mentees
• The roles and responsibilities of mentors
• Seven types of mentor assistance
• Getting started – How to set up, monitor and evaluate a
• Mentoring skills and strategy – Cross-cultural and cross-gender
• Overcoming obstacles & challenges to mentorship programmes
• Overcoming obstacles to ensure successful mentoring
• The phases of the mentoring relationship
• Mentoring success & failure factors
Module 6: Talent Management: Identifying Skills
• GAPS & DEVELOPMENT NEEDS
• Employee learning and development
• Management development
• Career development
• Effective Mentoring and Coaching
Module 7: Record the Results of The Training Needs
• Training needs analysis
• Record the developmental needs of staff
• Relate the development needs to the career development
Module 8: Compile A People Development Plan for Your
• Finding the right course for the individual or team
• Talent management and people development
2 Day Training
Group discounts available on request.
Live and In-class
- Administrative Staff: Administrative staff in various industries, such as healthcare and government, often use Microsoft Word to create reports, letters, and other documents. Advanced training can help them work more efficiently and create more professional-looking documents.
- Business Professionals: Business professionals, such as managers, executives, and administrative assistants, often use Microsoft Word to create reports, proposals, and other documents. Advanced training can help them work more efficiently and create more professional-looking documents.
- Educators: Educators, such as teachers and professors, may use Microsoft Word to create lesson plans, syllabi, and other materials. Advanced training can help them create more visually appealing and effective documents.
- Students: Students of all ages may benefit from advanced training in Microsoft Word, as it can help them create more professional-looking papers and presentations for school assignments.
- Writers: Writers, such as authors, journalists, and bloggers, often use Microsoft Word to draft and edit their work. Advanced training can help them use the software more efficiently and effectively.
- Advanced Microsoft Excel Masterclass.
- Microsoft Teams for End-Users
- Basic Microsoft Word
- Intermediate Microsoft Word
- Microsoft Outlook: 116395
- Microsoft Outlook: 116945
- Microsoft Outlook Training
- Microsoft Word
- Powerpoint 116930
- Powerpoint 116936
- Intermediate Microsoft PowerPoint
- Advanced Microsoft Powerpoint
- Advanced Microsoft Word
- Fleet Operations Management Accident Investigation & Report Writing.
- Fundamentals of Stores & Stock Control.
- Logistics & Distribution Management.
- PFMA Supply Chain Management Bid Committees Workshop.
- Stockpile Management Best Practices.
- Strategic Procurement & Supply Chain Management.
- Supply Chain Management Introduction Forecasting & Acquisition Management.
- Tender Advisory Seminar.
- Tendering Procedures & Bid Evaluation.
- Understanding the Amended BBB-EE Codes BEE Fundamentals.
- Advanced Circuit Breaker Operation and Maintenance
- Environmental Engineering for Non-Environmental Engineers
- Contaminated Soil and Groundwater, Assessment and Remediation
- Introduction to Six Sigma
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