Skip to content Skip to footer

SDF –
Skills Development Facilitator

Johannesburg 2022 . June 15 -18, July 17-20

Course Navigation

This programme outlines the essential strategies of meeting your service delivery needs efficiently and effectively. The framework of excellent service delivery involves placing the customer first, which is important for every organisation to free up the energy and commitment of employees to satisfying the customer’s needs. Participants will gain knowledge and skills of good governance, ethics, and professionalism in public services. They will understand the statutory and regulatory obligations for customer care in service delivery and will be able to compile best practice guidelines for the establishment of customer service centres.

Course Overview

The qualifying learner is capable of:

  • Analysing the relationship between service communication and client behaviour and characteristics.
  • Applying client service techniques.
  • Applying client techniques to high-risk customer relations.
  • Applying professional conduct in service provision.
  • Developing a service delivery improvement plan to meet organisational targets.
  • Applying service delivery improvements and honour client confidentiality.
  • Reviewing the service delivery improvement plan of the organisation/department.

This programme runs for 2 days

Training times can be arranged accordingly in order to meet the client’s needs.

Available on request.

    • This programme is intended for political leaders, public sector officials and anyone involved in the service delivery activities.

Course Categories

  • Effective Service Delivery in the Public Sector
  • Financial Management
  • Knowledge Management in Public Sector
  • People Management and Development in HR.
  • Risk Management in The Public Sector
  • South African Legislation and Policy in Public Administration
  • Strategic Business Performance
Accordion Content
  • Performance Management Systems Training
  • Presentation Skills Programme
  • Professional Project Management Skills
  • Advanced Supervisory and Team Leadership Skills
  • Advanced Business Report Writing
  • Public Sector Risk Management Training
  • Result-Driven M & E, and Implementation Training
  • Generally Recognised Accounting Practices -GRAP Standards (with updates)
  • Government Budgeting Including SCOA
  • Government Accounting
  • Financial Management for Non-Financial Managers
  • Public Finance Management Act (PFMA) & Related Treasury Regulations
Accordion Content
  • What’s New – Excel 365
  • Microsoft Office – Excel Intermediate
  • Basic Excel Training
  • Microsoft Teams for End-Users
  • Advanced Microsoft Excel Masterclass
Accordion Content

Promo Video

Course Gallery

Want to subscribe to us?

About Us

Prospen Group is a corporate specialist in the provision of training and consulting services. As the world now moves toward hybrid working models, our training does too. Whether in-person, virtual, on-demand, self-paced or blended, we have a range of hybrid learning options to meet your needs. ProspenAfrica is here to support you in this transition, ensuring that highest standards of training continue to be delivered in the format that works for you.

Accreditations:
Get In Touch With Us

Our Phone Number
+27 (0)11 882 0392

Our Email Address:

 © Prospen Africa Pty (Ltd)  2022. All rights reserved. 

Open chat
Need Help
Prospen Africa
Good day. What can we assist you with today?