This programme outlines the essential strategies of meeting your service delivery needs efficiently and effectively. The framework of excellent service delivery involves placing the customer first, which is important for every organisation to free up the energy and commitment of employees to satisfying the customer’s needs. Participants will gain knowledge and skills of good governance, ethics, and professionalism in public services. They will understand the statutory and regulatory obligations for customer care in service delivery and will be able to compile best practice guidelines for the establishment of customer service centres.

Course Overview

The qualifying learner is capable of:

• Analysing the relationship between service communication and client behaviour and characteristics.
• Applying client service techniques.
• Applying client techniques to high-risk customer relations.
• Applying professional conduct in service provision.
• Developing a service delivery improvement plan to meet organisational targets.
• Applying service delivery improvements and honour client confidentiality.
• Reviewing the service delivery improvement plan of the organisation/department.

TBC

This programme runs for 2 days

Training times can be arranged accordingly in order to meet the client’s needs.

Available on request.

• • This programme is intended for political leaders, public sector officials and anyone involved in the service delivery activities.