Introduction

This programme outlines the essential strategies of meeting your service delivery needs efficiently and effectively. The framework of excellent service delivery involves placing the customer first, which is important for every organisation to free up the energy and commitment of employees to satisfying the customer’s needs. Participants will gain knowledge and skills of good governance, ethics, and professionalism in public services. They will understand the statutory and regulatory obligations for customer care in service delivery and will be able to compile best practice guidelines for the establishment of customer service centres.

TBC

The qualifying learner is capable of:

• Analysing the relationship between service communication and client behaviour and characteristics.
• Applying client service techniques.
• Applying client techniques to high-risk customer relations.
• Applying professional conduct in service provision.
• Developing a service delivery improvement plan to meet organisational targets.
• Applying service delivery improvements and honour client confidentiality.
• Reviewing the service delivery improvement plan of the organisation/department.

This workshop runs for 2 days

TBC

Available on request.

Our Effective Service Delivery in The Public Sector is available in a variety of formats to best match your needs

In-House training: We bring the training to your location. Available with customized features created to meet your requirements.

Virtual Training: Delivered totally online, our virtual sessions are designed to keep participants engaged through relevant training, activities for practice, and ongoing reinforcement.

• This programme is intended for political leaders, public sector officials and anyone involved in the service delivery activities.