Emotional Intelligence at the Workplaces Skills Training
1 Day Training
Dates: 11 September | 22 November 2024
Locations: Grayston Ridge Office Park, Sandton
Platform: Available In-Class / Online
Price: Available on Request
Course Introduction
This one-day Emotional Intelligence at the Workplaces Skills Training is designed to enhance participants’ understanding and application of Emotional Intelligence (EQ) in the workplace. Through practical exercises and interactive learning, you’ll discover how to effectively manage your emotions and improve interactions with colleagues.
Course Objectives
Grasp the Emotional Intelligence framework and its relevance to personal development.
Learn to manage self-talk and navigate emotional reactions constructively.
Identify personal ‘hot buttons’ and their impact on interactions.
Guide emotions strategically in leadership and collaborative situations.
Cultivate an optimistic outlook and resilience.
Recognize and appropriately address the emotions of others.
Enhance core EQ competencies: self-awareness, self-management, motivation, social awareness, and relationship management
Who should attend?
All levels of employees seeking to develop their emotional intelligence for improved self-understanding and enhanced workplace relationships.
Training Methodology
Our diverse instructional approaches ensure effective learning:
– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.
Training Outline
Module 1: Emotional Intelligence Fundamentals
Understanding IQ vs. EQ and their impact on workplace dynamics.
The EQ competencies framework.
Self-assessment to gauge current EQ levels.
Module 2: Emotional Dynamics in the Workplace
High vs. low EQ traits and behaviours.
Recognizing and managing basic emotions.
The relationship between thoughts, feelings, and actions (TFA).
Essential emotional needs and their role in workplace behaviour.
Module 3: Building Self-Awareness
Understanding and managing emotional hijacks.
Identifying emotional patterns and triggers.
Practical strategies for immediate EQ application.
Module 4: Mastering Self-Management
Balancing negative and positive emotions.
Strategies for managing common negative emotions.
Anger management and stress reduction techniques.
Module 5: Cultivating Self-Motivation
Embracing delayed gratification for long-term success.
The power of positive self-talk.
Shifting from pessimism to optimism.
Addressing fundamental human needs for motivation.
Module 6: Enhancing Social Awareness
Strategies for effective listening.
Improving empathy and understanding in communication.
Overcoming barriers to empathic engagement.
Module 7: Nurturing Relationship Management
Analysing and improving relationship dynamics.
Conflict resolution and management in the workplace.
Managing emotional deposits and withdrawals for strong relationships.
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