ProspenAfrica | Training and Consulting Services Provider

Emotional Intelligence (EQ) Training for Leaders and Managers

5 Day Training

Dates: 15 – 19 July | 16 – 20 September 2024
Locations: Johannesburg, South Africa
Platform: Available In-Class / Online

Price: Available on request

Course Introduction

Emotional intelligence is the ability to understand and manage your emotions effectively in any situation. It is a skill that can be enhanced through learning and practice. For leaders, possessing emotional intelligence is essential for managing and improving organizational performance.


Benefits of the “Emotional Intelligence Training Program”

To excel as a leader in today’s dynamic work environments, emotional intelligence is crucial. An emotionally intelligent leader is self-aware, plans time efficiently, and accomplishes tasks effectively. They make sound decisions free from biases and prejudgments. This certification equips experienced managers and leaders with the tools to elevate their leadership skills by mastering emotional management and regulation.


The course empowers participants with self-awareness, emotional regulation, motivation, empathy, and enhanced interpersonal skills. By understanding and implementing these concepts, participants will improve their work and personal relationships. This program will enable you to adapt and manage your responses effectively in any situation.

Course Objectives

Upon completing this Emotional Intelligence Training for Leaders and Managers successfully, participants will be able to:

  • Understand their emotions and know how to control them in any situation.

  • Use a self-development plan as a strategic training tool.

  • Improve how they manage themselves and their team.

  • Understand the significance of intrapersonal and interpersonal skills in good leadership.

  • Apply techniques and concepts in the workplace.

  • Create a long-lasting impact.

  • Motivate themselves and others.

  • Make the right decisions without being emotionally biased.

  • Communicate effectively, both verbally and non-verbally.

Who should attend?

This Emotional Intelligence Training Program is suitable for:

  • Current leaders

  • Managers

  • Team leaders

  • Supervisors and Trainers

  • Heads of Departments

  • Business Heads

  • All aspiring leaders

Soft Skills Courses

Training Methodology

Our diverse instructional approaches ensure effective learning:

– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.

Training Outline

MODULE 1: Introduction to Emotional Intelligence

  • What is Emotional Intelligence?

  • Effects of Emotions in our life

  • Why is Emotional Intelligence needed?

  • Benefits of Emotional Intelligence at the workplace

MODULE 2: Five Pillars of Emotional Intelligence

  • Self-Awareness

  • Self-Regulation

  • Motivation

  • Empathy

  • Social Skills

MODULE 3: First Pillar – Self-Awareness

  • Know Yourself

  • Second side of a coin

  • You are the best judge

  • SWOT analysis

MODULE 4: Second Pillar – Self-Regulation

  • Science of Emotions and how it works

  • Understanding Emotions

  • Self-Control

  • Managing Emotions

  • Meditation and other techniques

MODULE 5: Third Pillar – Motivation

  • Self-Motivation

  • Understanding Optimism

  • Understanding Pessimism

  • How to motivate others as a leader?

MODULE 6: Fourth Pillar – Empathy

  • Empathy vs Sympathy

  • Importance of Empathy as a Leader

  • Developing your Empathy

  • Developing Empathy in a team

MODULE 7: Fifth Pillar – Social Skills

  • What are social skills?

  • Making a powerful impact

  • Stop being judgmental

  • Art of giving feedback

MODULE 8: Verbal and Non-Verbal Communication

  • Listen to Understand

  • Listening to unstated needs

  • Asking discovery questions

  • Body Language

  • How to Say No?

MODULE 9: Workplace Management and Responsibility

  • How do you manage your emotions in the workplace?

  • Understanding team members

  • Role of Emotional Intelligence at work

  • Managing your instant reaction

  • Be a host

MODULE 10: Time to Implement

  • Tips on being an emotionally intelligent Leader

  • Case Studies

  • Create your story

  • You are Emotionally Intelligent Now

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