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Emotional Intelligence Skills for Team Leaders and Managers Skills 3 Days

3 Day Training

Dates: 21 – 23 May 2024
Locations: Johannesburg, South Africa
Platform: Available In-Class / Online

Price: Available on Request

Accredited with unit standards: 120305, NQF Level 5, 8 Credits

Course Introduction

This intensive Emotional Intelligence Skills for Team Leaders and Managers Skills workshop is designed to deepen team leaders’ and managers’ understanding of emotional intelligence (EQ) and its critical role in effective leadership. Accredited with unit standards 120305, NQF Level 5, 8 Credits, this course will guide you through techniques to enhance EQ, leading to improved workplace relationships, decision-making, and leadership skills.

Course Objectives

After completing this Emotional Intelligence Skills for Team Leaders and Managers Skills workshop, participants will:

  • Recognize the value of emotional intelligence in professional growth.

  • Master the four fundamental EQ skills: self-awareness, self-management, social awareness, and relationship management.

  • Communicate effectively, both non-verbally and verbally, with emotional awareness.

  • Interpret and regulate emotions adeptly across various scenarios.

  • Employ strategies to manage personal emotional responses.

  • Express emotions accurately with appropriate language.

  • Find the right balance between optimism and pessimism.

  • Influence the emotional climate of the team positively.

  • Translate emotional intelligence understanding into practical workplace applications.

Who should attend?

Team Leaders, Managers, Supervisors, and Administrators aiming to enhance their emotional intelligence for personal effectiveness and team management.

Training methodology

Training Methodology

Our diverse instructional approaches ensure effective learning:

– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.

Training Outline

Day 1: Understanding and Developing Personal EQ Skills

Module 1: Emotional Intelligence Fundamentals

  • The significance of EQ in leadership.

  • Identifying personal EQ levels and areas for development.

Module 2: Self-Awareness and Self-Management

  • Strategies for enhancing self-awareness.

  • Techniques for self-regulation and maintaining a positive attitude.

Module 3: Self-Motivation

  • Techniques to foster optimism.

  • Strategies to balance optimism and pessimism effectively.

Module 4: Introduction to Social Skills

  • Making a lasting first impression.

  • The attributes of high social skills individuals.

Module 5: Social Management and Responsibility

  • Expressing emotions responsibly in a professional context.

  • Constructive disagreement and its role in workplace dynamics.

Day 2: Applying EQ in Workplace Interactions

Module 6: Emotional Intelligence Theories

  • Exploring academic theories and models of EQ.

  • Self-assessment of emotional intelligence.

Module 7: Self-Regulation Practices

  • The science of emotions and their management.

  • Coping mechanisms and relaxation techniques.

Module 8: Empathy Development

  • Overcoming barriers to empathy.

  • Techniques for enhancing empathic interactions.

Module 9: Advanced EQ Skills

  • Recognizing and utilizing emotions in problem-solving.

  • Managing and directing emotions to optimize performance.

Module 10: Effective Verbal Communication

  • Ensuring clarity and emotional effectiveness in messaging.

  • Skills for active listening and responsive questioning.

Module 11: Non-Verbal Communication Mastery

  • Interpreting and utilizing body language.

  • The subtleties of non-verbal communication in leadership.

Module 12: Integration and Conclusion

  • Applying lessons learned to workplace scenarios.

  • Developing action plans for continued EQ development in the leadership context.

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