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Information and Knowledge
Management NQF L5

JHB | 29 May - 1 June 2023

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This skills programme provides the learner with the knowledge, skills, attitudes and values to participate in information and knowledge management.

Assessment of Learners
Learners who attend this training will receive a “Certificate of Attendance” directly after the training. Additionally, to

attending this course, learners can apply to be assessed at an additional cost. Assessment entails the completion of a Portfolio of Evidence and if being assessed as competent. In this case, a “Certificate of Competence” will be issued representing the credit values and NQF Level.


This course is accredited. Apply principles of knowledge management to organisational transformation (US: 115405) NQF Level 5, 10 Credits

On completion of this skills programme, learners will be able to:

• Select the collation method based on required analysis;
• Capture and analyse data using analysis techniques based on information required;
• Record variations and anomalies in accordance the prescripts of the methodology;
• Act upon anomalies without compromising the validity of the analysis;

• Derive conclusions from a logical interpretation of the information;
• Provide a valid analysis as an addendum to the report to support assumptions made;
• Analyse the essential elements of knowledge economy;
• Identify the essential features of the human capital in an organisation;
• Provide an analysis of the structural capital in an organisation;
• Indicate how an organisation uses its customer capital;
• Establish the relationship between intellectual capital and knowledge management; and
• Demonstrate the potential relationship between knowledge management and organisational transformation.

Collating and Categorising Information

  • Collating information
  • Minimising impact
  • Capturing data
  • Storing data

Analysing Information

  • Using data analysis techniques
  • Applying analytical techniques
  • Descriptive measures
  • Anomalies

Developing Conclusions and Recommendations

  • Applying interpretation methods
  • Drawing conclusions

Communicating Conclusions and Recommendations

  • Presenting information
  • Organisational requirements

The Essential Elements of Knowledge Economy

  • What is knowledge economy?
  • The knowledge organisation
  • The knowledge worker

The Essential Features of Human Capital

  • The characteristics of human capital
  • Organisational transformation and management of change

Structural Capital

  • The features of structural capital
  • Structural capital in a generic organisation
  • Knowledge management in the public sector

This programme runs for 5 days

Our Information and Knowledge Management NQF L5  is available in a variety of formats to best match your needs

In-House training: We bring the training to your location. Available with customized features created to meet your requirements.

Virtual Training: Delivered totally online, our virtual sessions are designed to keep participants engaged through relevant training, activities for practice, and ongoing reinforcement.

R 14 999.00
*Group Discounts Available on Request.

This skills programme is designed for the public sector and is aimed at:

  • all individuals, especially those who manage information and knowledge and who are involved in
  • Organisational transformation and change management;
  • Public officials who are seeking to develop a career pathway towards becoming accomplished public management and administration specialists; and department and organisation managers.

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