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Knowledge Management
in Public Sector

JHB. Date: Anytime

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Knowledge is recognised as a crucial resource in the knowledge-based economy, and it drives sustainable success in organizations. This Programme will help identify and apply important knowledge among employees within and across the organisation. A well-planned knowledge management administration system leads to efficient and effective performance in the business.


This course is accredited, and material covers unit standards: 115405  Apply principles of knowledge management to organisational transformation Level 5 Credits 10, 119332  Manage and develop oneself in the public sector work environment Level 5  Credits 10 120305  Analyse the role that emotional intelligence plays in leadership  Level 5  Credits 8 119336  Promote a learning culture in an organisation      Level 5  Credits 3

Course Overview

The qualifying learner is capable of:

  • Managing performance of individuals within a team
  • Analysing the relationship between emotional intelligence and social awareness in relation to leadership.
  • Demonstrating insight into emotional intelligence in personal development
  • Managing work relationships within the Public Sector environment
  • Demonstrating an understanding of stress in order to apply strategies to achieve optimal stress levels in personal and work situations
  • Identifying and applying the skills and knowledge required for the development of a career path
  • Analyse the essential elements of the Knowledge Economy.
  • Identify the essential features of the Human Capital in an organisation.
  • Provide an analysis of the Structural Capital in an organisation.
  • Indicate how an organisation uses its Customer Capital.
  • Establish the relationship between Intellectual Capital and Knowledge Management.
  • Demonstrate the potential relationship between Knowledge Management and Organisational Transformation.


Our Knowledge Management in Public Sector is available in a variety of formats to best match your needs

In-House training: We bring the training to your location. Available with customized features created to meet your requirements.

Virtual Training: Delivered totally online, our virtual sessions are designed to keep participants engaged through relevant training, activities for practice, and ongoing reinforcement.

Available on request.

    • This course is suitable for everyone who works in the public sector and anyone who wants to wish to understand strategies on how to effectively apply Principles of knowledge management for the advancement of their career and business.

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