At the heart of robust and prepared crisis management arrangements is trained individuals and teams, familiar with their responsibilities, environment and ideally proven to set standards.  Prospen Africa provides advice on training programmes and methodologies to suit your organisation or business to ensure your teams and resources are fit for purpose.  Additionally, we offer a range of courses that underpin the preparedness of your business

Accreditation

This is a non-Accredited course.

Course Overview

This training course will provide professionals with the knowledge, skills, and attitudes required to manage and lead teams and organisations before, during, and after a crisis or emergency. All leaders are sooner or later confronted with the need to lead and manage their team or organisation during a crisis or emergency. The leadership skills and competencies that are required in these demanding circumstances are much more challenging of the leader than normal everyday leadership.

This course will also cover the basics of the COVID 19 Virus currently impacting the world. Most of our lives are a combination of work, family, and community involvement. A pandemic can affect all of these areas. Being informed and knowing what to do during a pandemic can help minimize the impact.

Our case-studies and group discussions will examine recent Crisis and Emergencies which necessitated leaders to make rapid decisions, many times without all the relevant up to date information, while accepting significant risk in order to achieve a favourable outcome for themselves, their team, their organisation and all stakeholders. Do not miss this opportunity, are you fully prepared?

This training course will also feature:

• Exercising leadership under emergency and crisis situations
• Assessing, prioritizing risks and threats before, during, and after a crisis
• Making decisions quickly and efficiently and knowing when and how to involve others and to delegate effectively
• Communicating and collaborating with legal and government authorities, media, and other agencies and organisations
• Conducting emergency and crisis management operations

By the end of this course, participants will be able to:

• Understand individual and collective psychology and organisational dynamics in crises and emergencies
• Understand how the flu virus spreads
• Be able to establish a business continuity plan to help prepare your workplace
• Analyse and make rational decisions in before, during and after crises and emergencies
• Lead teams and organisations in crises and emergencies
• Solve problems and manage crises and emergencies

Understand and apply ethical factors in crisis and emergency leadership

Module 1: Psychology and Dynamics of Crisis and Emergencies

• The nature of crisis and emergencies
• Individual psychology under crisis and emergency conditions
• Collective psychology under crisis and emergency conditions
• Evolution and dynamics of crises and emergencies
• Crises and emergencies don’t just work 8-hour days
• Tasks of leaders before, during, and after a crisis or emergency

Module 2: Rational Decision-Making in Crisis, Emergencies and Pandemic Planning

• Instinct, intuition, and reason
• What is a pandemic?
• The influenza virus and how it spreads
• Why prepare for Pandemics? Cause and Effect
• Business Continuity plan
• Health and safety concerns
• Individual and collective Decision-Making
• Psychology & human behaviour, solutions to improve your Decision Making
• Delegation through mission-based leadership
• Structured hierarchical planning and operations

Module 3: Leading Teams and Organizations

• Roles and responsibilities of leaders in crises and emergencies
• Crisis/emergency management organization
• Creating effective and efficient teams through rapid teambuilding
• Creating effective and efficient interagency cooperation and collaboration
• Organizational & team dynamics: morale, cohesion, mood, unity of purpose
• Principles of operational command and leadership

Module 4: Solving the Problem: Managing the Crisis or Emergency

• Seeking cause & effect to solve problems, not blame or responsibility
• Creating and running a crisis/emergency Command Centre
• Elements of risk management: prevention, response, containment & recovery
• Principles of business continuity and crisis operations
• Information gathering and situational awareness
• Operational rhythm, routines, and information management

Module 5: Ethical Factors in Crisis and Emergency Leadership

• Caring for subordinates and their families
• The leader’s self-care
• Responsibilities to authorities, the public and/or victims
• Managing and leveraging social media
• After-action review and lessons learned processes
• Preparing for the next crisis or emergency

This training runs for 3 days

Training times can be arranged accordingly in order to cater for the client’s needs.

Available on request.

• • • Executives, Managers and Supervisors who must build and lead dynamic and high performing teams and organisations in risky situations with a high probability of crises or emergencies are encouraged to attend to this course.