Essentials of Management: Management Skills for New
Managers is a 2-day hands-on training programme, highly
interactive with exercises and role plays. The programme is
facilitated by an experienced businessperson.
Managing a team can be difficult. But there
are key skills all managers need to learn,
practice and use:
• Delegation: How and what can I delegate? Who can and
should I delegate to?
• Coaching: When, how and why should I coach my team
members?
• Communication: What is the best way to communicate with my team and my boss?
• Motivation: How can I motivate my team in person and remotely?
• Performance Management: How can I manage the
performance of my team?

• After taking this programme, you will:
  • Identify the key skills and abilities you need to be an
  effective manager
  • Understand the different roles and situations you face
  every day
  • Use goal setting and feedback to manage your team’s
  performance
  • Run better performance management conversations
  • Communicate professionally with your team and boss
  • Coach your team to perform better and develop new skills
  • Understand and use the 10 core factors that can affect
  your team’s motivation
  • Learn how to delegate more effectively
  During the programme you will:
  • Network and learn from a diverse group of peers with
  similar challenges like you from different functions,
  industries and countries
  • Develop a personal action plan to implement back at work
  • Learn and practice using real-world examples and role
  plays over 2 interactive days

Module 1: Defining Your Role as a Manager
• Discovering the qualities and abilities required for
effective management
• Identifying the roles and responsibilities managers
perform
• Exploring the contextual issues and challenges that
new managers face today
Module 2: Continuous Performance Management
• Defining the goal of performance management
• Identifying the process and challenges
• Practicing the skills of performance management
Module 3: Communication: Conducting Effective Work
Conversations
• Describe the importance of communication to effective
management.
• Recognizing the qualities of effective communication.
• Understanding the process of communication and the
barriers that can derail it.
• Recognizing different types of work conversations.
• Identifying the two key conversation skills.
• Understanding and utilizing the conversational triangle
Module 4: Coaching for Performance
• Identifying the importance of and requirements for
coaching
• Learning the micro-skills of effective coaching
• Confronting problem behaviours in a tactful manner
• Differentiating between coaching and disciplining
Module 5: Building a Motivational Climate
• Recognizing the manager’s role in employee motivation
• Exploring important elements of the motivational process
• Utilizing managerial practices for building a motivational
climate
Module 6: Delegating for Growth and Development
• Describing the types of delegation that managers can
engage in
• Identify the importance of, and the barriers to, effective
delegation
• Assessing your current delegation practices and their challenges
• Recognizing what can and can’t be delegated
• Identifying the phases of effective delegation
• Practicing delegation discussion

2 Day Training

TBC

Group discounts available on request.

Hybrid Session
Live and In-class

• • TBC