Microsoft Outlook: Use electronic mail to send and receive messages, 116945,   NQF Level 02, 2 Credits

PURPOSE OF THE UNIT STANDARD

This unit standard is intended for people who need to use electronic mail to send and receive messages either as a user of computers or as basic knowledge for a career in the ICT industry.

• Upon completion of this course, participants will be able to:

  • Understand the concepts and terms of electronic messaging.
  • Create and send an E-mail message.
  • Receive and respond to e-mails.
  • Work with multiple E-mail messages.
  • Adjust settings to customise the view and preferences of the E-mail application.

Module 1: Understand the concepts and terms of electronic messaging

• The structure of an email address is explained using an example
• Aspects of E-Mail Etiquette are described with examples
• The benefits of using Email are explained within a specific context
• The limitations of using the Internet are explained with examples

Module 2: Create and send an E-mail message

• The electronic mail application is opened in order to prepare for working with E-mail messages, and closed once finished working with E-mail messages
• The message is addressed to the required recipients.
• The message header (subject) is consistent with the message purpose, and target audience.
• Message test is manipulated and checked for spelling mistakes prior to sending.
• A file is attached to the email message.
• An attachment is deleted from an E-mail message.
• A connection is established with an Internet Service Provider.
• The E-mail is sent to and received by the intended recipients
• The electronic mail application program is closed

Module 3: Receive and respond to e-mails

• The senders of the incoming mail are identified
• The contents of incoming E-mails are displayed
• Precautions are observed when receiving mail
• Received E-mail messages are viewed in the inbox of the Email application
• Attached files are processed according to given specification
• Incoming mail is highlighted according to required specifications
• Response to incoming mail is conducted according to given specifications

Module 4: Print an E-mail message

• An E-mail is printed to the default printer

Module 5: Work with multiple E-mail messages

• A number of E-mail messages are opened for processing
• Control is switched between the open E-mail messages
• Text is manipulated between active E-mail messages
• Text is copied to an E-mail message from another source
• Text is deleted from an E-mail message
• An E-mail message is deleted

Module 6: Adjust settings to customise the view and preferences of the Email application

• Toolbar menus are switched off and on according to use in current situation
• The current view headings are changed according to given requirements.

This masterclass runs for 2 days

R 7 999.00
Group discounts available on request.

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