Microsoft Outlook: Enhance, edit, and organise electronic messages using a Graphical User Interface (GUI)-based messaging application, 116935, NQF Level 02, 2 Credits

PURPOSE OF THE UNIT STANDARD

This unit standard is intended for people who need to use electronic mail to send and receive messages either as a user of computers or as basic knowledge for a career needing this competency, like the ICT industry.

• Upon completion of this course, participants will be able to:

  • Explain legal, ethical, and organisational issues in relation to the use of E-mail.
  • Work with multiple E-mail messages.
  • Manage E-mail messages.
  • Use the address book facilities of an electronic mail application

Module 1: Explain legal, ethical, and organisational issues in relation to the use of Email

• The implications of legislation on the use of email in an organisation are explained in terms of transmission of information via the Internet
• Implications to an organisation of providing Email facilities to individuals in the workplace are explained, in terms of security, and virus protection
• Security considerations of using the Internet for transmitting messages are described in terms of both security and its implications to the immediate environment

Module 2: Manage E-mail messages

• Default mail folders are identified and explained in terms of their purpose
• New mail folders are created to organize messages in an email application
• E-mail messages are manipulated between mail folders
• E-mail messages are sorted within a mail folder
• The priority of an outgoing message is changed within an email application, to allow urgent message to be sent first

Module 3: Use the address book facilities of an electronic mail application

• Address books are identified and explained in terms of their purpose and use
• An address is added to and removed from a personal address book

This masterclass runs for 2 days

R 7 999.00
Group discounts available on request.

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