SAQA Qualification ID: 58704| NQF Level 3| 157 Credits | Modules 7

Course outline

Effective and efficient administration in the public sector are key to a successful economy. This qualification is a blend of administration skills relevant in the context of the public sector and is aiming at rapid building of the skills base within the public sector. It ties in with the overall objectives of the public sector to skill learners in line with the strategic need of identified broad competences.

The qualification reflects the skills and competencies required of people employed, or seeking employment in the Public Sector, in a role where they provide administration services. The importance of the ethical base of service delivery is additionally reflected in this qualification. 

It is recommended that learners are competent in the Qualification- National Certificate in Business Administrative Services: Level 4 or Financial Management: Level 4 or FETC: Accounting, before accessing this Qualification.

• On achieving this Qualification, the learner will:

  • Manage service delivery improvement and employ client service delivery techniques.
  • Manage and lead human resources in the workplace.
  • Apply the principles of knowledge management to public sector administration.
  • Plan strategically to improve business performance.
  • Apply South African legislation and policy affecting public administration.
  • Apply the principles of risk management to manage risk situations in the public sector.
  • Design, formulate public sector policies and regulations.

12 Months – 1 Year  

• Basic computer skills
• Office skills
• The fundamentals of public administration
• Basic principles of the three spheres of government of south Africa
• Occupational health safety and security
• Mathematical skills
• Communication skills
• Customer service skills

Available on request.

Our National Certificate: Public Administration is available in a variety of formats to best match your needs

In-House training: We bring the training to your location. Available with customized features created to meet your requirements.

Virtual Training: Delivered totally online, our virtual sessions are designed to keep participants engaged through relevant training, activities for practice, and ongoing reinforcement.

Target groups

• • Secretarial services.
  • Reception services.
  • Switchboard operators
  • Health administrators.
  • Legal administrators.
  • Financial administrators.
  • Banking administrators.
  • Personal/executive secretarial services.
  • Data capturing.
  • School administration