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ProspenAfrica | Training and Consulting Services Provider

Public Administration – National Certificate

12 Months Accredited Training

Unit Standard: 50060, SAQA ID 58704, NQF L4

Dates: TBC

Locations: Johannesburg, South Africa

Platform: Available In-Class / Online

Price: Available on Request

PSeta Courses

Course Introduction

Effective and efficient administration in the public sector are key to a successful economy. This qualification is a blend of administration skills relevant in the context of the public sector and is aiming at rapid building of the skills base within the public sector. It ties in with the overall objectives of the public sector to skill learners in line with the strategic need of identified broad competences.

The qualification reflects the skills and competencies required of people employed, or seeking employment in the Public Sector, in a role where they provide administration services. The importance of the ethical base of service delivery is additionally reflected in this qualification.

 

It is recommended that learners are competent in the Qualification- National Certificate in Business Administrative Services: Level 4 or Financial Management: Level 4 or FETC: Accounting, before accessing this Qualification.

Course Objectives

On achieving this Qualification, the learner will:

  • Manage service delivery improvement and employ client service delivery techniques.

  • Manage and lead human resources in the workplace.

  • Apply the principles of knowledge management to public sector administration.

    Plan strategically to improve business performance.

  • Apply South African legislation and policy affecting public administration.

    Apply the principles of risk management to manage risk situations in the public sector.

  • Design, formulate public sector policies and regulations.

Who should attend?

  • Secretarial services.

  • Reception services.

  • Switchboard operators.

  • Health administrators.

  • Legal administrators.

  • Financial administrators.

  • Banking administrators.

  • Personal/executive secretarial services.

  • Data capturing.

  • School administration

Training methodology

Training Methodology

Our diverse instructional approaches ensure effective learning:

– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.

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