In order for providers to enhance learning in South Africa and establish a framework of qualifications and standards that are relevant, credible and accessible, providers need a clearly described nature of operations within their organisation. A Quality Management System sees the integration of an organisation, its culture and environment and using management to align the mission, culture and working practices in pursuit of continued quality improvement. A QMS helps coordinate and direct an organization’s activities to meet regulatory requirements and improve its effectiveness and efficiency on a continuous basis.