ProspenAfrica | Training and Consulting Services Provider

Root Cause Analysis (RCA) and Corrective and Preventive Action (CAPA)

5 Day Training

Dates: 20 – 24 May 2024

Locations: Johannesburg, South Africa
Platform: Available In-Class / Online

Price: Available on request

This is a Non-accredited Course

Course Introduction

This comprehensive course offers an in-depth exploration of Root Cause Analysis (RCA) and Corrective and Preventive Action (CAPA) techniques and tools. It aims to equip participants with essential skills for effective problem-solving and analysis. The training focuses on various problem-solving methodologies, guiding participants in selecting and applying suitable tools for diverse issues. RCA is emphasized as a crucial method for identifying underlying causes of issues, enhancing problem resolution in organizational contexts.


The Root Cause Analysis (RCA) and Corrective and Preventive Action (CAPA) course covers a range of approaches, tools, and techniques under RCA & CAPA, enabling participants to delve into problems, identify causes, and propose solutions. The course’s scope includes addressing product and process failures, quality defects, process inefficiencies, and cost-related issues. Participants will learn to apply RCA & CAPA methods to improve quality, efficiency, and employee engagement in problem-solving and process enhancement across the organization.

Course Objectives

After participating in Root Cause Analysis (RCA) and Corrective and Preventive Action (CAPA) course, you will be able to do the following:

  • Understand the concept and significance of root cause analysis in problem resolution.

  • Explore various RCA techniques, including 5 Whys, Fishbone Diagram, and FMEA.

  • Identify and address root causes of defects, failures, and problems.

  • Develop and implement effective CAPA strategies.

  • Learn the importance of monitoring and verifying CAPA effectiveness and fostering continuous improvement.

Who should attend?

This Root Cause Analysis (RCA) and Corrective and Preventive Action (CAPA) course is designed for individuals involved in problem-solving, including:

  • Maintenance Artisans, Supervisors, Planners & Managers

  • Logistics, Plant Managers & Engineers

  • Project Managers and Supervisors

  • Risk Management and Financial Professionals

  • Quality Assurance and Control Professionals

  • Operations & Maintenance Personnel

  • Health, Safety, and Environmental in organizational change.

Training methodology

Training Methodology

Our diverse instructional approaches ensure effective learning:

– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.

Training Outline

Problem Identification and Analysis

  • Identifying Types of Problems: Reactive vs. Proactive

  • Problem Prioritization and Role Assignment

  • Crafting Effective Problem Statements: Elements and Evidence

  • Techniques for Incident Analysis and Interviewing

 Analysing Causes and Defining Objectives

  • Setting Objectives and Success Measures

  • Analysing Causes: Timelines and Impact

  • Problem Measurement: Process, Sampling, and Data Collection

  • Advanced Techniques: 5 Whys, Cause and Effect Charts

Root Cause Analysis Techniques

  • Methodologies in Logical, Data, and Process Analysis

  • Tools: Ishikawa Diagrams, Cause and Effect Matrix, Relationship Diagrams

  • Application of 5 Whys and Cause-Mapping Techniques

Part 4: CAPA Process Implementation

  • Verifying Root Causes

  • Solution Identification and Evaluation: Brainstorming and Impact Analysis

  • Solution Development: Risk Analysis and Error-Proofing Methods

  • FMEA Overview and Implementation Planning

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