Dates: 29 – 30 May 2024
Locations: Johannesburg, South Africa
Platform: Available In-Class / Online
This administrative skills training course combines proven methods with new insights to improve your collaboration with your boss. You’ll gain a wider perspective on your role through breakout sessions, exercises, and real-world case applications.
Build trust and credibility to strengthen your relationship with your boss.
Enhance your effectiveness in goal setting, prioritizing, planning, decision making, relationship building, and listening.
Improve your communication skills by gaining awareness of behavioural styles.
Learn to make strategic decisions in collaboration with your boss or independently.
Upon completion of this program, you will be able to:
Consistently anticipate your boss’s needs.
Earn the respect of your boss and be taken seriously.
Obtain the resources necessary to accomplish your tasks and meet your boss’s goals.
Gain the authority to make and act on decisions.
Confidently represent your boss.
Be recognized as a valuable professional resource.
Develop a trusting relationship with your boss.
Collaborate with multiple bosses and other office professionals effectively.
Optimize your time management skills and increase productivity.
Network and learn from a diverse group of peers from various functions, industries, and countries.
Develop a personal action plan to implement in your workplace.
Participate in hands-on, interactive learning with real-world examples.
Led by an experienced facilitator with a background in administrative and management roles in international companies.
This program is ideal for administrative professionals looking to enhance their contribution and collaboration with their superiors. Typical attendees include:
Senior administrative support staff
Our diverse instructional approaches ensure effective learning:
– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.
Module 1: Defining the Strategic Partnership
Identify the characteristics of effective partnering with your boss.
Create a positive partnership based on these features.
Module 2: Developing a Trusting Relationship with the Boss
Adapt your approach to match your boss’s preferences.
Complete a self-evaluation exercise and create a blueprint for change.
Module 3: Planning Skills to Anticipate and Proactively Support the Boss
Apply active listening skills to anticipate your boss’s needs.
Complete a communication assessment and engage in listening skills role-play.
Module 4: Extending the Partnership
Define and integrate your personal power bases.
Complete a “power-base planner” exercise.
Module 5: Aligning and Expanding Partnering Relationships
Utilize influencing and persuasive communication skills in planning and delivering a business case presentation.
This 2-day program offers hands-on training with interactive exercises and role plays. It will be led by a seasoned facilitator with extensive experience in administrative and management roles within international companies.