This administrative skills training course combines
proven-by-practice methods with new insights and ideas that
will improve your collaboration with your boss. You will gain a
wider perspective of your role through breakout sessions,
exercises, and case applications.
Build trust and credibility to strengthen your relationship with
your boss and increase your effectiveness.
The 2-day strategic skills for administrative professionals
training programme focused on practical learning, designed and
facilitated by business people that understand your challenges
and will guide you to find effective solutions.

• Your immediate takeaway:
  • Learn techniques for effective goal setting, prioritising,
  planning, decision making, relationship building and
  listening.• Improve at communicating confidently and assertively by
  gaining awareness of behavioural styles
  • Make strategic decisions in collaboration with your boss or
  independentl

Module 1: Defining the Strategic Partnership
Identify the characteristics of effective partnering with your boss and use these
features to create a positive partnership

Module 2: Developing a Trusting Relationship with the Boss
Adapt methods to complement the boss’s preferences by completing a
self-evaluation exercise and creating a blueprint for change

Module 3: Planning Skills to Anticipate and Proactively Support the Boss
Choose and apply the active listening skills that allow you to anticipate the boss’s
needs by completing a communication assessment and enacting a listening skills
role play

Module 4: Extending the Partnership
Define and integrate your personal power bases by revisiting trust…and by
completing a “power-base planner”

Module 5: Aligning and Expanding Partnering Relationships
Use influencing and persuasive communication skills in planning and delivering a
business case presentation

2 Day Training

TBC

Group discounts available on request.

Hybrid Session
Live and In-class

• • If you are an administrative professional who wants to improve
    your contribution and collaboration with your boss through
    better communication, time management, self-leadership, and
    managerial understanding, this programme is for you. Some of
    the positions that usually attend to this administrative
    professionals training course are:
    Senior administrative support staff
    Executive secretaries
    Administrative assistants
    Staff assistants
    Executive assistants
  • After participating in this programme, you will grow your
    administrative assistant skills and be able to:
    • Consistently anticipate your boss’s needs
    • Gain the respect of your boss and be taken seriously
    • Get what you need from others to accomplish your job and achieve your boss’s
    goals
    • Have the authority to make—and act on—decisions
    • Confidently represent your boss
    • Be seen by your boss and by others as a valuable professional resource
    • Develop a trusting relationship with your boss
    • Partner with multiple bosses and other office professionals
    • Effectively use time and get more things done in a day
    During this programme you will:
    • Network and learn from a diverse group of peers from different functions,
    industries and countries
    • Develop a personal action plan to implement back at work
    • Learn and practise using real-world examples over 2 interactive days
    What will you learn and practice?
    This is a 2-day hands-on training programme, highly interactive with exercises and role
    plays. The programme will be led by an experienced facilitator with former
    administrative and management experience in international companies.