| Date | Venue | Duration | |
|---|---|---|---|
| 22 - 26 June 2026 | Durban | 5 Days | Register Now |
Supplier Relationship Management (SRM) has become a critical differentiator in today’s fast-paced and interconnected business landscape. This comprehensive training course empowers participants with the latest frameworks, tools, and best practices to build mutually beneficial supplier partnerships that deliver sustained value, innovation, and risk mitigation.
Throughout the programme, participants will gain practical insight into supplier segmentation, performance evaluation, risk management, and advanced negotiation strategies. The curriculum bridges strategy and execution, enabling attendees to create collaborative supplier relationships that enhance operational excellence and competitive advantage. Delivered through interactive sessions, case studies, and hands-on exercises, this course is ideal for procurement, supply chain, and business professionals seeking to elevate supplier management practices, drive innovation, and secure resilient supply networks.
By the end of this SRM Practitioner course, participants will be able to:
Grasp the strategic significance and core principles of Supplier Relationship Management
Segment and classify suppliers for targeted relationship strategies
Design and implement robust SRM frameworks aligned with organizational goals
Apply performance metrics and KPIs to drive supplier accountability
Proactively identify and manage supplier risks and conflicts
Harness technology, digital tools, and innovation to optimise supplier interactions
Negotiate and communicate more effectively to strengthen long-term partnerships
Procurement and Supply Chain Managers
Supplier/Vendor Relationship Managers
Contracting and Purchasing Officers
Operations and Logistics Managers
Business Leaders engaging with suppliers
Professionals responsible for supplier performance and risk management
Our diverse instructional approaches ensure effective learning:
– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.
Module 1: Foundations of Supplier Relationship Management
Understanding SRM: Definition, purpose, and value in the modern enterprise
The role of SRM within integrated supply chain strategy
Key principles: collaboration, value creation, and risk reduction
Supplier segmentation: Value/risk analysis, Kraljic Matrix, and ABC analysis
Differentiating strategic and tactical supplier relationships
Module 2: SRM Strategy Development & Governance
Aligning SRM with business objectives and stakeholder expectations
Roles, responsibilities, and governance in supplier management
Establishing supplier evaluation and selection criteria
Conducting supplier due diligence and risk assessments
Building the foundation for long-term partnerships
Module 3: Performance Management & Risk Mitigation
Setting clear expectations, service levels, and KPIs
Continuous improvement and corrective action plans
Addressing and remedying underperformance
Identifying and mitigating operational, financial, and geopolitical risks
Ensuring supply chain continuity and resilience
Module 4: Collaboration, Innovation & Advanced Negotiation
Developing a partnership mindset and fostering trust
Joint problem-solving, innovation, and value co-creation
Negotiation techniques for win-win supplier agreements
Managing disputes and turning conflict into collaboration
Case studies: Real-world supplier collaboration success stories
Module 5: Future Trends & Digital Transformation in SRM
Leveraging AI, automation, and blockchain in supplier management
E-procurement platforms and SRM technology solutions
SRM’s evolving role in global and digital supply chains
Integrating sustainability, ESG, and regulatory requirements
Adapting to economic and geopolitical change: Emerging best practices
Discover how our courses enhance professionals’ effectiveness in their workplaces.
