Dates: 04 – 05 April 2024
Locations: Johannesburg, South Africa
Platform: Available In-Class / Online
The Executive Assistants and Administrative Assistants Program is a comprehensive training program designed to equip participants with the necessary skills and knowledge to excel in their roles as executive assistants and administrative assistants. The program covers a wide range of topics, including communication skills, time and task management, organizational skills, problem-solving, technology tools, professionalism, and personal development. Participants will learn practical strategies and best practices through interactive sessions, case studies, and hands-on activities.
Upon completing the “The Exceptional Executive Assistants and Administrative Assistants Programme,” participants will:
Understand and Embrace the Evolving Role:
Enhance Communication Skills
Boost Productivity and Time Management
Tech Savvy Proficiency
Adapt to Change: Embrace change as a winning strategy, shifting your approach to seek opportunities and thrive in an ever-changing environment.
Set Career Goals: Create realistic short-term and long-term career goals, empowering you to achieve personal and professional growth.
Effective Meeting and Presentation Skills
Strategic Partnership Building: Elevate the role of an executive assistant into a strategic business partner by implementing NLP techniques, strategic thinking, and proactivity.
Emotional Intelligence Mastery: Develop emotional intelligence skills to proactively build strong business relationships and effectively deal with individuals who may have low emotional intelligence.
Cultivate Leadership Skills: Demystify leadership, transition from an executive assistant to a manager and leader, and learn to influence and build effective teams.
This training program is ideal for Executive Assistants and Administrative Assistants who want to enhance their skills, adapt to the evolving role of an executive assistant, and excel in their positions. Professionals at all levels, from entry-level to seasoned veterans, will benefit from this program.
Our diverse instructional approaches ensure effective learning:
– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.
Day One: Productivity, Staying Focused, Motivated and a Striving Partnership
Session One: Take an in-depth Look at Your role of an Executive Assistant Being the Ultimate Support to Your Executive During Challenging Times
Reflect on the value of your role within the management team and to the organisation
Capture the importance and implications of communications: an essential basis for a successful Executive Assistant
Become aware of confidence issues and techniques for yourself and your relationships with others
Create an excellent relationship and effective working practice through superb assertiveness skills
Become the executive voice of your leader and your department
Group discussion: To plan potential future actions
Session Two: Be the Tech Savvy Executive Assistant to Ensure Continuous Executive Support is Maintained
Keeping up with technological changes across electronic platforms to facilitate your work and business continuity during a global crisis
Organising your workload, plan and prioritise while working remotely
Ensuring excellent and effective telephone and virtual discussions for a continuous executive support
Practical exercise: Out of course research opportunity to discover new technologies that would be handy for your day to day job
Group discussion: We will quickly review how apps, conferencing tools, social media etc can help EA’s to be successful and productive
Session Three : The “Write” Stuff – Effective Business Writing for Executive Assistant
Perfect your professional business writing for the 21st century, avoiding dated clichés
Be the ghost writer for your executive by structuring a truly professional correspondence
Learn new and professional techniques to achieve your objectives by writing persuasive emails
Selecting appropriate words to engage intended listeners or readers
Individual exercises: To practise techniques learnt
Session Four: Promote ‘Change’ as your Winning Strategy in Managing a Dynamic High-Profile Executive in your organisation
As Executive Assistants we deal with change constantly. How do you shift your approach to seek opportunities even when change is fundamental and let’s be honest – daunting? How do you work efficiently in an ever-changing environment? Your facilitator will talk about how to welcome change as a chance to grow as an Assistant. She will share her insights on how she was able to build great relationships with her executives when she finally welcomed the change with an open mind and embraced its possibilities.
How to become an innovative game changer as an Executive Assistant
Shift the burden of “Change”
Embrace endless possibilities and conquering fear
Come up with a plan to benefit from the potential change that will occur in the workplace
Session Five: Create goals to ensure your career development
Come up with a plan to benefit from any potential changes that may occur in the workplace
Set realistic short term and long-term goals
Create an achievable goal for your career
Elevating You and Your Executives for an Ultimate Organisational Success
Session One Part One: Creating a Professional and Effective Minutes of Meetings
Understand the vital skills needed to be an excellent minute taker
Create an effective relationship with the chairperson
Activity: Write minutes of a meeting
Part Two: Creating a Professional Presentations
Understand how to structure a professional presentations
Open and close with impact
Activity: Create a presentation
Session Two: Build a Powerful Partnership with your Executive
Lead the partnership with your manager(s) no matter where you are based
How to elevate the assistant role into a strategic business partner working alongside your executive
Strategic thinking, proactivity and adding value as an executive assistant
Adopt the neuro-linguistic programming (NLP) techniques to build successful relationships
Practical tips on how to create the mindset needed to succeed as a top-level, c-suite executive assistant
Group to discussion to plan how you will enhance your working practice with your manager
Session Three: Emotional Intelligence and why is it a Vital Skill for Executive Assistants
According to World Economic Forum Future of Jobs Report Emotional Intelligence is one of the growing skills required by 2022. How do you build up your Emotional Intelligence now with this global crisis?
Emotional Intelligence is a hot topic, but it is not a new idea, why is it is a crucial skill for EAs especially now during the global crisis
Master emotional intelligence and learn how to proactively develop your business relationship with your executive and others
Looking at the signs of low emotional intelligence and dealing with people who have low emotional intelligence
Fun examples of how emotional intelligence can be improved
Session Four: Be more than “just” an Executive Assistant: Cultivating Leadership for Managerial Responsibility
Leadership demystified (vision, goals and action)
Transitioning from EA to Manager to Leader
Keys to influencing the people around you
Building a team to support your cause
Exercise: Create an effective action plan to ensure your continuing development