Mastering Conflict Management and Resolution

Learn conflict management: understand conflict causes, build relationships, and apply negotiation. Manage stress and change, and develop plans for positive environments.

Please inquire for pricing | Available Online and In-class

Date	Venue	Duration
14 - 16 September 2026	Sandton	3 Days
09 - 11 November 2026	Sandton	3 Days

Course Introduction

This Mastering Conflict Management and Resolution training course gives delegates the opportunity to better appreciate and manage workplace conflicts and to build the skills and practices to build more effective collaborative relationships in their own work across organisations. It will help attendees to recognise different conflicts, manage common situations, leverage a range of solutions, develop action plans and promote more inclusive and positive environments. In addition, delegates will gain an understanding of techniques and tools from personal psychology, negotiation, and communication and how to utilise them positively in conflict situations, for both organisation, and individual benefits.

Course Objectives

At the end of this Prospen Africa Mastering Conflict Management and Resolution training, you will learn to:

Understand the potential causes and role of conflict in their organisations
Understand the conflict lifecycle and assess the dispute process
Build and promote harmony, inclusivity, and collaborative practices, across organisations to alleviate disputes and dispute escalations
Implement effective conflict resolution plans and actions, define metrics for success and effectiveness
Apply proven tools of psychology and negotiation to manage conflicts
Understand and better manage personal dynamics, stress and change

Who should attend?

Senior Management and Directors, leading organisational change
Human Resources and Change Managers, managing change initiatives
Senior Project Managers, coordinating complex teams and projects
Procurement specialists, managing valuable supplier relationships
Sales, Marketing, PR and Operational specialists, managing partnerships

Training Methodology

Our diverse instructional approaches ensure effective learning:

– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.