ProspenAfrica | Training and Consulting Services Provider

Root Cause Analysis Workshop

2 Day Training

Dates: 24 – 25 June | 21 – 22 August 2024
Locations: Johannesburg, South Africa
Platform: Available In-Class / Online

Price: Available on request

Claim 2 CPD Points

Course Introduction

This Root Cause Analysis Workshop is Aligned With Unit Standard 242902, Level 4, 6 Credits, Unit Standard Title: Demonstrate an ability to apply the principles of problem identification, analysis and decision-making within immediate work context


This Root Cause Analysis Workshop is designed to equip participants with systematic approaches to problem-solving. Attendees will learn to identify, scrutinize, and diagnose the underlying causes of problems and will be trained to apply various analytical tools to generate effective action plans.

Course Objectives

Participants will learn to:

  • Identify true root causes of problems, not just symptoms.

  • Employ a standardized problem-solving methodology.

  • Document and communicate problem-solving steps effectively.

  • Utilize data-driven analysis for accurate problem identification.

  • Create a unified language and framework for addressing issues within the organization.

Who should attend?

Professionals at supervisory levels and above who are engaged in problem-solving and decision-making processes.

Technical courses

Training Methodology

Our diverse instructional approaches ensure effective learning:

– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.

Training Outline

Day 1: Understanding and Identifying the Problem

Module 1: Introduction to Root Cause Analysis

  • Overview of root cause analysis and its importance.

Module 2: Applicability of Root Cause Analysis

  • When and how to apply root cause analysis effectively.

Module 3: Defining the Problem

  • Techniques for accurately identifying the issue.

  • Assessing the significance of tackling the problem.

  • Interactive case study exercise.

Module 4: Current Situation Assessment

  • Analysing the present situation and clarifying the problem scope.

  • Practical case study exercise.

Module 5: In-Depth Root Cause Analysis

  • Introduction to root cause identification tools and methods.

  • Verifying root causes.

  • Case study exercise to apply learning.

Day 2: Developing and Implementing Solutions

Module 8: Solution Development

  • Crafting plans to address and eliminate root causes.

  • Case study exercise on solution planning.

Module 9: Checking Results

  • Implementing solutions and confirming their effectiveness.

  • Measuring against improvement goals.

  • Case study exercise for result verification.

Module 10: Ensuring Standardization

  • Modifying processes and systems to maintain improvements.

  • Case study exercise on standardization practices.

Module 11: Planning for the Future

  • Reflecting on lessons learned and planning next steps.

  • Case study exercise for future planning.

Closing Session:

  • Review and synthesis of the two-day learning experience.

  • Development of individual action plans for applying root cause analysis in the workplace.

  • Final Q&A and workshop evaluation.

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