Team building Training

JHB. Date: Anytime

Course Navigation

To provide individuals with the skills and knowledge to enable them to communicate more confidently and effectively using assertive behaviour techniques.

The training provides participants with the opportunity to work on their own personal and work situations where they want to be more assertive, enabling them to leave the training equipped with some effective, practiced strategies for achieving a more successful outcome.

Course Objectives

By the end of this training course, the participants will have:

Recognised the three main categories of behaviour, their advantages and disadvantages and how to best respond to them.
Tried a wide range of techniques to help them to become more assertive in the workplace.
Created an action plan to enable them to build on their new skills going forward

Duration

This training Programme runs for 1 days

Course Content

Welcome and introductions

Course objectives and outline for the day
Domestic arrangements and style of programme
Introducing the Assertiveness Skills Toolkit
Facilitator presentation and participant personal introductions

Understanding what makes people assertive and their benefits

Types of behaviours
Benefits, advantages and disadvantages of each type of behaviour
Internal beliefs and their impact
Rights and responsibilities
Expressing your desired outcome
Rotating flipchart group work, facilitated group review, individual questionnaire, pairs exercise and group discussion

Using assertive communication

Words and phrases to avoid
Positive phrasing
Importance and impact of positive body language and voice tone
Pairs exercise, facilitation, demonstration and presentation
Updating the Assertiveness Skills Toolkit
Practice writing assertive response on personal scenario
Pairs exercise and practice, facilitated group review

More techniques for developing assertiveness

Fogging and broken record technique
Ways of saying ‘no’
Giving feedback
Presentation, meta-planning and small group exercise, facilitated group review

Responding to other behavioural styles

Appreciating the impact of the different styles of behavioural on each other
Strategies for responding to different behaviour styles
Resolving conflict in a constructive way
Facilitator presentation, small group exercise, facilitated group review

Action planning and reflection

– Individual reflection and action planning exercise, facilitated group review
– Course feedback

Course Costs

Available on request.

Delivery Method

Our Assertiveness Skills Workshop is available in a variety of formats to best match your needs

In-House training: We bring the training to your location. Available with customized features created to meet your requirements.

Virtual Training: Delivered totally online, our virtual sessions are designed to keep participants engaged through relevant training, activities for practice, and ongoing reinforcement.

Target Audience

This course is ideal for those looking to take more control of their working and/or personal life, by finding strategies for being more confident and assertive in achieving their desired outcome, when communicating with others.