ProspenAfrica | Training and Consulting Services Provider

Winning with Difficult People

1 Day Training

Dates: 12 July | 30 September | 08 November 2024
Locations: Johannesburg, South Africa
Platform: Available In-Class / Online

Price: Available on request

Course Introduction

Discover strategies to transform your interactions with difficult people from conflicts to cooperative relationships. This Winning with Difficult People workshop will provide tools for understanding, managing, and influencing challenging behaviour effectively at the workplace.

Course Objectives

Participants will learn to:

  • Diagnose the root causes of difficult behaviour.

  • Develop approaches to manage challenging interactions.

  • Understand and categorize types of behaviour.

  • Strategize on handling passive and aggressive tendencies.

  • Resolve workplace conflicts constructively.

  • Recognize and adapt to different attitudes.

  • Manage stress and maintain composure in tense situations.

Who should attend?

This Winning with Difficult People workshop is ideal for:

Managers, Supervisors, and Executives across all sectors who encounter challenging behaviour in their teams or among colleagues.

Training methodology

Training Methodology

Our diverse instructional approaches ensure effective learning:

– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.

Training Outline

Module 1: Understanding Challenging Dynamics


  • Setting the stage for the day’s objectives.

  • Challenging Others: Identifying what makes people difficult.

  • Diversity and Division: Exploring the impact of diverse personalities and viewpoints.

  • The Relationship Spectrum: Assessing relationships from cooperative to challenging.

  • Reflection: Personal reflection on experiences with difficult individuals.

 Module 2: Self-Analysis and Response

  • Self-Profile: Understanding one’s own triggers and responses.

  • Reaction Strategies: Crafting effective responses to difficult behaviour.

  • Reflection: Evaluating personal growth opportunities.

Module 3: Mastering Communication

  • Behavioural Patterns: Recognizing and dealing with passive and aggressive behaviours.

  • Assertive Responses: Developing assertiveness for constructive communication.

  • Reflection: Assessing communication strengths and areas for improvement.

Module 4: Addressing Specific Behaviours

  • Behavioural Challenges**: Strategies for dealing with bullies, discriminators, and gossipers.

  • Behavioural Strategies**: Tailored approaches for specific challenging behaviours.

  • Reflection: Analyzing past encounters and preparing for future ones.

Module 5: Management Dynamics

  • Reasonable Action: Defining and understanding reasonable management action.

  • Emotional Intelligence: Leveraging EQ to manage difficult managers.

  • Reflection: Insights into personal management style and its impact.

Module 6: Strategies for Self-Preservation

  • Stress Indicators: Learning to recognize and monitor signs of stress.

  • Support Systems: Finding and utilizing allies and mentors.

  • Coping Mechanisms: Practical tips for everyday interactions with challenging people.

  • Reflection: Personal stress management techniques.

Module 7: Action Planning

  • Creating a Personal Action Plan: Developing a tailored strategy for applying workshop learnings to real-world situations.

Course Enhancements:

  • Interactive Activities: Role-playing exercises and group discussions to practice techniques.

  • Personalized Feedback: Opportunities for individual feedback from the facilitator.

  • Resource Kit: A takeaway package including tip sheets, quick reference cards, and a reading list for further learning.

This revised outline is aimed at delivering a comprehensive, engaging, and practical workshop that equips participants with the skills needed to effectively manage difficult people and improve workplace relationships.

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