ProspenAfrica | Training and Consulting Services Provider

Advanced Business Communications Skills

5 Day Training

Dates: Available on Request
Locations: Johannesburg, South Africa
Platform: Available In-Class / Online

Price: Available on request

This is a Non-accredited Course

Course Introduction

This comprehensive course is designed to equip participants with the skills and knowledge necessary to navigate the complex landscape of modern business communications. Starting with the foundational processes of communication, the course delves into the nuances of verbal and non-verbal communication in a business environment, emphasizing the importance of active listening and the subtleties of non-verbal cues. Participants will learn to master telephone and digital communications across various platforms, from emails to video conferences, ensuring proficiency in all forms of business correspondence.


The curriculum also addresses the challenges that professionals face in business communication, such as conflict resolution, dealing with difficult individuals, and navigating cross-cultural interactions. Effective meeting management and advanced presentation skills are covered to enable participants to conduct and contribute to business meetings efficiently and present ideas compellingly. Additionally, the course explores the psychological aspects of communication, teaching participants how to communicate with confidence and leverage emotional intelligence.

Revised Content:

Course Objectives

By the end of this course, participants will be able to:

  • Learn about the most advanced and efficient communication channels, styles, and models.

  • Effectively manage your emotions in any business communication scenario.

  • Understand and apply the psychological principles of effective business communication.

  • Grasp the key elements of effective public and face-to-face speaking.

  • Learn to interpret body language and other crucial non-verbal cues.

  • Apply effective techniques, tools, and skills of non-verbal communication.

  • Learn to combine different types and styles of communication to your advantage.

  • Improve your listening skills to better understand others and achieve greater results.

  • Enhance the clarity and effectiveness of your written business communication.

  • Develop cross-cultural communication strategies and best practices.

  • Boost your professionalism and gain recognized skills to stand out at work.

Who should attend?

  • Receptionists

  • Front Desk Personnel

  • Marketing and Sales Personnel

  • Business Professionals

  • Professionals who deal with a lot of business communication on a daily basis

  • Everyone who wants to improve communication skills

Training methodology

Training Methodology

Our diverse instructional approaches ensure effective learning:

– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.

Training Outline

Introducing the World of Modern Business Communications

  • Communication process and models

  • Revealing the factors affecting communication

  • Risks and impacts of poor communication on organizational effectiveness

  • Comparative analysis of business communication vs. interpersonal communication

  • Internal vs. External business communication

  • Business Communication channels and tools

  • Exploring communication styles and models

  • Mastering Verbal and Non-Verbal Communication Aspects

Understanding key elements of efficient speaking in a business environment

  • Active listening and feedback interpretation

  • Crucial elements and components of non-verbal communication

  • Adjusting your non-verbal communication to the situation and building rapport

  • Proven tools and techniques for clarity and conciseness in communication

  • Telephone Communications

Fundamental rules of telephone business communication

  • Telephone etiquette

  • Practical exercises for advanced telephone communication skills

  • Written Business Correspondence – Maximizing Efficiency

Implications of differences between written and spoken communication

  • Best practices for written business correspondence

  • Business letters, professional agendas, and minutes

  • Instructions and guidelines for effective writing

  • Crafting persuasive proposals and comprehensive reports

  • Digital Business Communication

Best practices for email communications

  • Best practices for engaging on social media professionally

  • Best practices for using instant messengers in business

  • Best practices for conducting and participating in video conferences

  • Collaboration platforms and their use in business communication

  • Dealing with Business Communication Challenges Effectively

Giving and receiving feedback constructively

  • Resolving conflict with negotiation and mediation techniques

  • Strategies for dealing with difficult people

  • Business negotiations and effective techniques

  • Cultural awareness in communication, with practical cross-cultural scenarios

  • Culture and communication strategies and networking

  • Effective Business Meetings

Structure of an effective meeting

  • Facilitating productive group discussions

  • Briefings and the use of meeting technology and virtual tools

  • Presentation Skills

Characteristics of compelling presentations

  • Preparing a persuasive business presentation

  • Strategic language and rhetoric for persuasion

  • Handling difficult audiences and designing impactful visual aids

  • Communication Rules and Psychological Aspects

Emotional intelligence in communication

  • Identifying and overcoming common communication barriers

  • Communicating with confidence and assertiveness

  • Persuasion and influence using fundamental tools, techniques, and case studies

  • Summary

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