Dates: Available on Request
Locations: Johannesburg, South Africa
Platform: Available In-Class / Online
This comprehensive course is designed to equip participants with the skills and knowledge necessary to navigate the complex landscape of modern business communications. Starting with the foundational processes of communication, the course delves into the nuances of verbal and non-verbal communication in a business environment, emphasizing the importance of active listening and the subtleties of non-verbal cues. Participants will learn to master telephone and digital communications across various platforms, from emails to video conferences, ensuring proficiency in all forms of business correspondence.
The curriculum also addresses the challenges that professionals face in business communication, such as conflict resolution, dealing with difficult individuals, and navigating cross-cultural interactions. Effective meeting management and advanced presentation skills are covered to enable participants to conduct and contribute to business meetings efficiently and present ideas compellingly. Additionally, the course explores the psychological aspects of communication, teaching participants how to communicate with confidence and leverage emotional intelligence.
By the end of this course, participants will be able to:
Learn about the most advanced and efficient communication channels, styles, and models.
Effectively manage your emotions in any business communication scenario.
Understand and apply the psychological principles of effective business communication.
Grasp the key elements of effective public and face-to-face speaking.
Learn to interpret body language and other crucial non-verbal cues.
Apply effective techniques, tools, and skills of non-verbal communication.
Learn to combine different types and styles of communication to your advantage.
Improve your listening skills to better understand others and achieve greater results.
Enhance the clarity and effectiveness of your written business communication.
Develop cross-cultural communication strategies and best practices.
Boost your professionalism and gain recognized skills to stand out at work.
Front Desk Personnel
Marketing and Sales Personnel
Professionals who deal with a lot of business communication on a daily basis
Everyone who wants to improve communication skills
Our diverse instructional approaches ensure effective learning:
– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.
Introducing the World of Modern Business Communications
Communication process and models
Revealing the factors affecting communication
Risks and impacts of poor communication on organizational effectiveness
Comparative analysis of business communication vs. interpersonal communication
Internal vs. External business communication
Business Communication channels and tools
Exploring communication styles and models
Mastering Verbal and Non-Verbal Communication Aspects
Understanding key elements of efficient speaking in a business environment
Active listening and feedback interpretation
Crucial elements and components of non-verbal communication
Adjusting your non-verbal communication to the situation and building rapport
Proven tools and techniques for clarity and conciseness in communication
Fundamental rules of telephone business communication
Practical exercises for advanced telephone communication skills
Written Business Correspondence – Maximizing Efficiency
Implications of differences between written and spoken communication
Best practices for written business correspondence
Business letters, professional agendas, and minutes
Instructions and guidelines for effective writing
Crafting persuasive proposals and comprehensive reports
Digital Business Communication
Best practices for email communications
Best practices for engaging on social media professionally
Best practices for using instant messengers in business
Best practices for conducting and participating in video conferences
Collaboration platforms and their use in business communication
Dealing with Business Communication Challenges Effectively
Giving and receiving feedback constructively
Resolving conflict with negotiation and mediation techniques
Strategies for dealing with difficult people
Business negotiations and effective techniques
Cultural awareness in communication, with practical cross-cultural scenarios
Culture and communication strategies and networking
Effective Business Meetings
Structure of an effective meeting
Facilitating productive group discussions
Briefings and the use of meeting technology and virtual tools
Characteristics of compelling presentations
Preparing a persuasive business presentation
Strategic language and rhetoric for persuasion
Handling difficult audiences and designing impactful visual aids
Communication Rules and Psychological Aspects
Emotional intelligence in communication
Identifying and overcoming common communication barriers
Communicating with confidence and assertiveness
Persuasion and influence using fundamental tools, techniques, and case studies