Master business process analysis. This course equips you to map, analyze, and redesign processes using BPMN. Learn to uncover inefficiencies and create robust models that improve competitiveness and reduce costs.
| Date | Venue | Duration | |
|---|---|---|---|
| 05 - 09 October 2026 | Sandton, Gauteng | 5 Days | |
| 11 - 13 November 2026 | Sandton, Gauteng | 3 Days |
Please note: This is not a final registration, one of our team members will contact you shortly to finalise your registration.
Business Process Analysis & Modelling equips participants with practical techniques to map, analyse and redesign organisational processes so they run faster, leaner and more reliably. The course combines a step-by-step process-analysis methodology with hands-on modelling using Business Process Modelling Notation (BPMN), enabling delegates to translate informal work practices into precise, reusable process models that reflect stakeholder needs.
Participants will learn to capture enterprise-level process architecture and detailed workflow logic, diagnose process health, uncover inefficiencies and design robust “to-be” processes that improve competitiveness, reduce cost and elevate customer and employee experience. Practical exercises throughout the programme ensure delegates can apply modelling and improvement techniques immediately in their own organisations — from discovery and stakeholder analysis right through to selecting tools and implementing changes for real-world execution.
Rigorous analysis is the foundation of accurate process description and improvement.
Process models create a baseline for measurement, testing and continuous refinement.
Modelling exposes redundancies, anomalies and constraints that hide in day-to-day operations.
Reusable process models convert tacit knowledge into tangible business assets.
Clear, standardised process definitions improve governance, automation readiness and handover.
By the end of the Business Process Analysis & Modelling course participants will be able to:
Explain the components and types of business processes and how they link to strategy.
Apply structured process-analysis techniques to collect correct, objective information.
Define and model processes using Business Process Modelling Notation (BPMN).
Build an enterprise process architecture and hierarchical process maps.
Analyse customer and stakeholder requirements and translate them into process measures.
Diagnose process health using performance metrics and root-cause techniques.
Design and document “to-be” processes and create an actionable implementation plan.
Select appropriate modelling tools and prepare models for automation or handover.
Practical templates for process discovery, SIPOC, swimlane diagrams and BPMN artefacts.
A clear approach to move from as-is mapping to to-be redesign and pilot implementation.
Confidence to lead or contribute to process improvement and BPM initiatives.
Ability to measure process performance and prioritise improvement opportunities.
Ideal for professionals who need to understand, document or improve processes:
Business managers and process owners
Business process and systems analysts
IT professionals supporting automation and workflows
BPM project leaders and project team members
Quality, operations and service delivery specialists
Our diverse instructional approaches ensure effective learning:
– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.
Day One — Foundations: Understanding Business Processes
Overview & key concepts; how processes support strategy
Types of processes and naming conventions
Process components and decomposition techniques
Practical discovery and analysis exercises
Day Two — Modelling Basics with BPMN
Introduction to BPMN: purpose, notation and best practices
Mechanics: activities, events, gateways and sequence flows
Representing branching, joins and common process patterns
Practical modelling lab: build end-to-end process maps
Day Three — Advanced BPMN & Hierarchical Modelling
Extended BPMN elements and choreography vs orchestration
Pools, lanes and cross-organisational modelling
Exception handling, compensation and transactions
Developing hierarchical and modular process diagrams
Day Four — Analyse & Diagnose Process Health
Building process architecture and mapping value streams
Stakeholder & customer requirement analysis (SIPOC, VOC)
Identifying legacy rules, bottlenecks and non-value activity
Process performance analysis: KPIs, metrics and root-cause techniques
Day Five — From Models to Improvement & Implementation
Eliciting tacit knowledge and validating models with stakeholders
Designing “to-be” processes and prioritising improvements
Change & implementation planning; pilot design and governance
Tool selection criteria, handover to automation teams and next steps
Discover how our courses enhance professionals’ effectiveness in their workplaces.
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