Contract management and Service Level Agreements
4 Day Training
Locations: Grayston Ridge Office Park, Sandton
Platform: Available In-Class / Online
Price: Available on Request
Course Introduction
This intensive 4-day Contract management and Service Level Agreements workshop offers a deep dive into Contract Management and Service Level Agreements (SLAs), designed for professionals who aim to optimize their contract management skills and understand the intricacies of SLAs. Through a blend of theoretical concepts and practical exercises, participants will explore the lifecycle of contract management, the significance and structure of SLAs, and how they align with business objectives. The course will cover the development, negotiation, implementation, and administration of SLAs and contracts, providing participants with the knowledge to manage these effectively within their organizations.
Course Objectives
By the end of this Contract management and Service Level Agreements workshop, participants will be able to:
Understand the Contract Management Lifecycle
Grasp the Essentials of Service Level Agreements
Develop and Design Effective SLAs
Negotiate and Draft Clear SLAs
Implement and Manage SLAs Efficiently
Administer Contracts and Govern Relationships
Engage in Advanced SLA Management
Apply Knowledge through Case Studies
Who should attend?
Contract Managers
Procurement and Supply Chain Managers
Supplier Relationship Managers
Buyers (Junior to Senior)
Team Leaders
Cross-functional team members
Commercial Specialist
Commodity Managers
Category Managers
Supply Chain Analysts
Sourcing Managers
Training Methodology
Our diverse instructional approaches ensure effective learning:
– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.
Training Outline
Module 1: Introduction to Contract Management and SLAs
Session 1: Understanding Contract Management
Overview of contract management lifecycle
Importance of effective contract management
Roles and responsibilities in contract management
Session 2: Introduction to Service Level Agreements
What are SLAs and their significance
Components of an SLA
Aligning SLAs with business objectives
Module 2: Developing Effective SLAs
Session 1: Designing SLAs
Defining measurable SLA metrics and KPIs
Setting realistic and achievable service levels
Mapping SLAs to business requirements
Session 2: Negotiating and Drafting SLAs
Effective negotiation strategies for SLAs
Drafting clear and unambiguous SLAs
Case studies on successful SLA structures
Module 3: Implementing and Managing SLAs
Session 1: Implementing SLAs
Rolling out SLAs effectively across stakeholders
Communication and training for successful implementation
Handling resistance and challenges during implementation
Session 2: Monitoring and Performance Measurement
Monitoring SLA performance against benchmarks
Data collection and analysis for SLA compliance
Tools and techniques for tracking SLA metrics
Module 4: Contract Administration and Governance
Session 1: Contract Administration Best Practices
Roles and responsibilities in contract administration
Handling amendments and variations in contracts
Documenting and reporting contract performance
Session 2: Governance and Relationship Management
Establishing effective governance structures
Managing relationships with vendors and partners
Resolving conflicts and disputes in SLAs
Module 5: Advanced Topics and Case Studies
Session 1: Advanced SLA Management
Continuous improvement in SLAs
Adapting SLAs to changing business needs
Leveraging technology for enhanced SLA management
Session 2: Case Studies and Workshops
Analyzing real-world SLA success stories
Workshop on drafting, implementing, and managing SLAs
Q&A and open discussion on advanced topics
This program combines theoretical knowledge with practical exercises, case studies, and workshops to reinforce learning. Consider inviting experts in contract management or SLAs to share their experiences and insights during the training sessions.
