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Contract management and Service Level Agreements

2 Day Training

Dates: 04 – 05 April 2024
Locations: Johannesburg, South Africa
Platform: Available In-Class / Online

Price: Available on request

This course is non- accredited

Course Introduction

This intensive 5-day workshop offers a deep dive into Contract Management and Service Level Agreements (SLAs), designed for professionals who aim to optimize their contract management skills and understand the intricacies of SLAs. Through a blend of theoretical concepts and practical exercises, participants will explore the lifecycle of contract management, the significance and structure of SLAs, and how they align with business objectives. The course will cover the development, negotiation, implementation, and administration of SLAs and contracts, providing participants with the knowledge to manage these effectively within their organizations.

Course Objectives

By the end of this workshop, participants will be able to:

  • Understand the Contract Management Lifecycle

  • Grasp the Essentials of Service Level Agreements

  • Develop and Design Effective SLAs

  • Negotiate and Draft Clear SLAs

  • Implement and Manage SLAs Efficiently

  • Administer Contracts and Govern Relationships

  • Engage in Advanced SLA Management

  • Apply Knowledge through Case Studies

Who should attend?

  • Contract Managers

  • Procurement and Supply Chain Managers

  • Supplier Relationship Managers

  • Buyers (Junior to Senior)

  • Team Leaders

  • Cross-functional team members

  • Commercial Specialist

  • Commodity Managers

  • Category Managers

  • Supply Chain Analysts

  • Sourcing Managers

Training methodology

Training Methodology

Our diverse instructional approaches ensure effective learning:

– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.

Training Outline

Day 1: Introduction to Contract Management and SLAs

  • Session 1: Understanding Contract Management

    • Overview of contract management lifecycle

    • Importance of effective contract management

    • Roles and responsibilities in contract management

  • Session 2: Introduction to Service Level Agreements

    • What are SLAs and their significance

    • Components of an SLA

    • Aligning SLAs with business objectives

Day 2: Developing Effective SLAs

  • Session 1: Designing SLAs

    • Defining measurable SLA metrics and KPIs

    • Setting realistic and achievable service levels

    • Mapping SLAs to business requirements

  • Session 2: Negotiating and Drafting SLAs

    • Effective negotiation strategies for SLAs

    • Drafting clear and unambiguous SLAs

    • Case studies on successful SLA structures

Day 3: Implementing and Managing SLAs

  • Session 1: Implementing SLAs

    • Rolling out SLAs effectively across stakeholders

    • Communication and training for successful implementation

    • Handling resistance and challenges during implementation

  • Session 2: Monitoring and Performance Measurement

    • Monitoring SLA performance against benchmarks

    • Data collection and analysis for SLA compliance

    • Tools and techniques for tracking SLA metrics

Day 4: Contract Administration and Governance

  • Session 1: Contract Administration Best Practices

    • Roles and responsibilities in contract administration

    • Handling amendments and variations in contracts

    • Documenting and reporting contract performance

  • Session 2: Governance and Relationship Management

    • Establishing effective governance structures

    • Managing relationships with vendors and partners

    • Resolving conflicts and disputes in SLAs

Day 5: Advanced Topics and Case Studies

  • Session 1: Advanced SLA Management

    • Continuous improvement in SLAs

    • Adapting SLAs to changing business needs

    • Leveraging technology for enhanced SLA management

  • Session 2: Case Studies and Workshops

    • Analyzing real-world SLA success stories

    • Workshop on drafting, implementing, and managing SLAs

    • Q&A and open discussion on advanced topics

This program combines theoretical knowledge with practical exercises, case studies, and workshops to reinforce learning. Consider inviting experts in contract management or SLAs to share their experiences and insights during the training sessions.

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