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Email Etiquette: Modern Business Communication

1 Day Accredited Training

Unit Standard: 8976, NQF Level 4, Credits 5

Dates: 14 June | 26 August 2024
Locations: Johannesburg, South Africa
Platform: Available In-Class / Online

Price: Available on Request

This course is accredited with Unit Standard: 8976 (NQF Level 4, Credits 5)

Course Introduction

In the contemporary business landscape, effective written communication is indispensable. However, many professionals continue to use outdated business writing techniques, detrimentally affecting both their personal brand and the image of their affiliated corporation. This workshop aims to bridge this gap, offering skills to craft impactful emails and letters. Participants will discover how to cater to their readers’ needs, structure their thoughts coherently, and adopt a modern business writing style.

Course Objectives

Upon completing this Email Etiquette: Modern Business Communication workshop, participants will be able to:

  • Comprehend and practice essential email etiquette principles.

  • Organize thoughts effectively for both emails and letters.

  • Identify and implement the best practices for planning and structuring written communication.

  • Adjust communication style to ensure the desired focus and tone.

  • Utilize techniques to keep messages succinct and straightforward.

  • Understand and promote the advantages of plain English.

  • Engage readers with compelling opening lines.

  • Implement core principles of business writing to achieve intended outcomes.

  • Hone skills to write clear, concise, and well-organized professional emails.

Who should attend?

Suitable for staff at all levels, including Managers, Executives, and Non-Executives.

Training methodology

Training Methodology

Our diverse instructional approaches ensure effective learning:

– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.

Training Outline

Module 1: Foundations of Communication

  • The role and significance of communication.

  • The imperative for proficient writing.

  • Selecting the right communication medium.

  • Overcoming communication challenges.

  • Recognizing and rectifying common grammatical mistakes.

  • Determining and employing a suitable tone.

Module 2: Clarity in Communication

  • Employing clear, objective, specific, and affirmative language.

  • Emphasizing robust sentence and paragraph construction.

  • Applying correct punctuation.

Module 3: Mastering Email Communication

  • Guidelines for impeccable email etiquette.

  • Concise email crafting: Essential considerations pre-writing.

  • Clarifying objectives prior to writing.

  • The comprehensive business writing process: Planning, drafting, revising, and proofreading.

  • Tailoring content to resonate with the intended audience.

Module 4: Advanced Writing Techniques

  • Outlining the draft: Essential inclusions.

  • Understanding the implications of Active vs. Passive voice.

  • Real-world exercises on crafting effective emails.

  • Efficient communication during crises: Maintaining objectivity and presenting factual information.

Module 5: Refinement and Personal Growth

  • Pruning superfluous words and phrases.

  • Mastering sentence length and formatting.

  • Creating a personalized action plan for continuous improvement.

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