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Email Etiquette

JHB. Date: Anytime

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Course Overview

In the contemporary business landscape, effective written communication is indispensable. However, many professionals continue to use outdated business writing techniques, detrimentally affecting both their personal brand and the image of their affiliated corporation. This workshop aims to bridge this gap, offering skills to craft impactful emails and letters. Participants will discover how to cater to their readers’ needs, structure their thoughts coherently, and adopt a modern business writing style.

The Email Etiquette course is accredited. The curriculum is mapped to unit standards:

  • 8976: Write for a wide range of contexts (NQF Level 4, Credits 5)

Upon completing this workshop, participants will be able to:

  • Comprehend and practice essential email etiquette principles.
  • Organize thoughts effectively for both emails and letters.
  • Identify and implement the best practices for planning and structuring written communication.
  • Adjust communication style to ensure the desired focus and tone.
  • Utilize techniques to keep messages succinct and straightforward.
  • Understand and promote the advantages of plain English.
  • Engage readers with compelling opening lines.
  • Implement core principles of business writing to achieve intended outcomes.
  • Hone skills to write clear, concise, and well-organized professional emails.

Module 1: Foundations of Communication

  • The role and significance of communication.
  • The imperative for proficient writing.
  • Selecting the right communication medium.
  • Overcoming communication challenges.
  • Recognizing and rectifying common grammatical mistakes.
  • Determining and employing a suitable tone.

Module 2: Clarity in Communication

  • Employing clear, objective, specific, and affirmative language.
  • Emphasizing robust sentence and paragraph construction.
  • Applying correct punctuation.

Module 3: Mastering Email Communication

  • Guidelines for impeccable email etiquette.
  • Concise email crafting: Essential considerations pre-writing.
  • Clarifying objectives prior to writing.
  • The comprehensive business writing process: Planning, drafting, revising, and proofreading.
  • Tailoring content to resonate with the intended audience.

Module 4: Advanced Writing Techniques

  • Outlining the draft: Essential inclusions.
  • Understanding the implications of Active vs. Passive voice.
  • Real-world exercises on crafting effective emails.
  • Efficient communication during crises: Maintaining objectivity and presenting factual information.

Module 5: Refinement and Personal Growth

  • Pruning superfluous words and phrases.
  • Mastering sentence length and formatting.
  • Creating a personalized action plan for continuous improvement.

This training Programme runs for 2 Day

Available on request.

Our Email Etiquette is available in a variety of formats to best match your needs

In-House training: We bring the training to your location. Available with customized features created to meet your requirements.

Virtual Training: Delivered totally online, our virtual sessions are designed to keep participants engaged through relevant training, activities for practice, and ongoing reinforcement.


Suitable for staff at all levels, including Managers, Executives, and Non-Executives.

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