ProspenAfrica | Training and Consulting Services Provider

Information and Knowledge Management Training

4 Day Accredited Training

Unit standards: 115405, NQF 5

Dates: 11 – 14 June | 13 – 16 August 2024

Locations: Johannesburg, South Africa

Platform: Available In-Class / Online

Price: Available on request

PSeta Courses

Course Introduction

The Information and Knowledge Management skills programme provides the learner with the knowledge, skills, attitudes, and values to participate in information and knowledge management. Assessment of Learners who attend this training will receive a “Certificate of Attendance” directly after the training. Additionally, to attending this course, learners can apply to be assessed at an additional cost. Assessment entails the completion of a Portfolio of Evidence and if being assessed as competent. In this case, a “Certificate of Competence” will be issued representing the credit values and NQF Level.

Course Objectives

At the end of Information and Knowledge Management training, you will be able to:

  • Select the collation method based on required analysis.

  • Capture and analyse data using analysis techniques based on information require.

  • Record variations and anomalies in accordance the prescripts of the methodology.

  • Act upon anomalies without compromising the validity of the analysis.

  • Derive conclusions from a logical interpretation of the information.

  • Provide a valid analysis as an addendum to the report to support assumptions made.

  • Analyse the essential elements of knowledge economy.

  • Identify the essential features of the human capital in an organisation.

  • Provide an analysis of the structural capital in an organisation.

  • Indicate how an organisation uses its customer capital.

  • Establish the relationship between intellectual capital and knowledge management; and demonstrate the potential relationship between knowledge management and organisational transformation.

Course Benefit

  • The ability to ensure that information is timely, accurate, comprehensive, relevant, and available when it is needed.

  • Improved administrative procedures regarding the recording and maintaining of information.

  • The ability to recognise human capital that will determine the organisation’s productivity and reputation; and understanding of the interaction between tangible and intangible assets in the creation of value.

Who should attend?

  • Information and Knowledge Managers

  • IT Professionals

  • Librarians and Archivists

  • Business Analysts

  • Human Resources Professionals

  • Project Managers

  • Researchers and Academics

  • Executives and Leaders

  • Consultants

  • Any Professional Dealing with Information

Public Sector Courses

Training Methodology

Our diverse instructional approaches ensure effective learning:

– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.

Training Outline

Collating and Categorising Information

  • Collating information

  • Minimising impact

  • Capturing data

  • Storing data

Analysing Information

  • Using data analysis techniques

  • Applying analytical techniques

  • Descriptive measures

  • Anomalies

  • Meeting the needs of the customer

Developing Conclusions and Recommendations

  • Applying interpretation methods

  • Drawing conclusions

Communicating Conclusions and Recommendations

  • Presenting information

  • Organisational requirements

The Essential Elements of Knowledge Economy

  • What is knowledge economy?

  • The knowledge organisation

  • The knowledge worker

The Essential Features of Human Capital

  • The characteristics of human capital

  • Organisational transformation and management of change

Structural Capital

  • The features of structural capital

  • Structural capital in a generic organisation

  • Knowledge management in the public sector

Customer Capital

  • What is customer capital?

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