Master information & knowledge management: analyze data, derive conclusions, & understand knowledge economy. Learn human, structural, & customer capital, & apply effective collation & analysis techniques. Enhance organizational transformation through knowledge management.
| Date | Venue | Duration | |
|---|---|---|---|
| 14 - 18 September 2026 | Cape Town | 5 Days | |
| 16 - 20 November 2026 | Durban | 5 Days |
Prospen Africa’s Information and Knowledge Management skills programme provides the learner with the knowledge, skills, attitudes, and values to participate in information and knowledge management. Assessment of Learners who attend this training will receive a “Certificate of Attendance” directly after the training. Additionally, to attending this course, learners can apply to be assessed at an additional cost. Assessment entails the completion of a Portfolio of Evidence and if being assessed as competent.
At the end of Information and Knowledge Management training, you will be able to:
Select the collation method based on required analysis.
Capture and analyse data using analysis techniques based on information require.
Record variations and anomalies in accordance the prescripts of the methodology.
Act upon anomalies without compromising the validity of the analysis.
Derive conclusions from a logical interpretation of the information.
Provide a valid analysis as an addendum to the report to support assumptions made.
Analyse the essential elements of knowledge economy.
Identify the essential features of the human capital in an organisation.
Provide an analysis of the structural capital in an organisation.
Indicate how an organisation uses its customer capital.
Establish the relationship between intellectual capital and knowledge management; and demonstrate the potential relationship between knowledge management and organisational transformation.
Course Benefit
The ability to ensure that information is timely, accurate, comprehensive, relevant, and available when it is needed.
Improved administrative procedures regarding the recording and maintaining of information.
The ability to recognise human capital that will determine the organisation’s productivity and reputation; and understanding of the interaction between tangible and intangible assets in the creation of value.
Information and Knowledge Managers
IT Professionals
Librarians and Archivists
Business Analysts
Human Resources Professionals
Project Managers
Researchers and Academics
Executives and Leaders
Consultants
Any Professional Dealing with Information
Our diverse instructional approaches ensure effective learning:
– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.
Collating and Categorising Information
Collating information
Minimising impact
Capturing data
Storing data
Analysing Information
Using data analysis techniques
Applying analytical techniques
Descriptive measures
Anomalies
Meeting the needs of the customer
Developing Conclusions and Recommendations
Applying interpretation methods
Drawing conclusions
Communicating Conclusions and Recommendations
Presenting information
Organisational requirements
The Essential Elements of Knowledge Economy
What is knowledge economy?
The knowledge organisation
The knowledge worker
The Essential Features of Human Capital
The characteristics of human capital
Organisational transformation and management of change
Structural Capital
The features of structural capital
Structural capital in a generic organisation
Knowledge management in the public sector
Customer Capital
What is customer capital?
Discover how our courses enhance professionals’ effectiveness in their workplaces.
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