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Managing Anger at Work Workshop

2 Day Training

Dates: 17 – 18 Apr | 25 – 26 Jun 2024
Locations: Johannesburg, South Africa
Platform: Available In-Class / Online

Price: Available on request

This is a Non-accredited Course

Course Introduction

  • Objective: To equip participants with effective skills for managing anger, leveraging it to enhance leadership abilities, and motivate others.

  • Context: Addressing how unmanaged anger can impact workplace relationships and performance, and transforming it into a constructive force for leadership and innovation

  • Emotional Intelligence: Understand how emotions, particularly anger, affect workplace dynamics.

  • Anger Management: Strategies for managing anger constructively.

  • Positive Transformation: Channelling anger into positive outcomes and innovation.

  • Enhanced Leadership: Developing people management and customer service skills through effective emotional regulation.

Course Objectives

BTC

Who should attend?

  • Mid-level Managers, Executives.

  • Administrative and Support Staff.

Training methodology

Training Methodology

Our diverse instructional approaches ensure effective learning:

– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.

Training Outline

Module 1: Understanding Anger

  • Recognizing and Expressing Anger: Identifying signs and healthy expressions.

  • Interactive Activity: Screening of “Anger Management” video followed by discussion.

Module 2: The Impact of Suppressed Anger

  • Health and Relationship Risks: Anxiety, depression, broken relationships, chronic illnesses, and potential for violence.

  • Case Study Analysis: Real-world examples of suppressed anger consequences.

Module 3: Types of Anger

  • Identifying Patterns: Behavioural, verbal, passive, and self-inflicted anger.

  • Interactive Activity: Screening of “Coaching to Manage Conflict” video and discussion.

Module 4: Sources of Anger

  • Exploring the Nine Sources: Personal, professional, and environmental triggers.

  • Interactive Activity: Screening of “Conflict On The Line” video and group analysis.

Module 5: A Five-Step Approach to Managing Anger

  • Self-Awareness: Recognizing personal anger triggers.

  • Self-Control: Techniques for immediate anger management.

  • Strategic Thinking: Assessing situations objectively.

  • Decision Making: Choosing constructive responses.

  • Progress Evaluation: Regularly reviewing and adjusting strategies.

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