Managing Anger at Work Workshop
2 Day Training
Locations: Grayston Ridge Office Park, Sandton
Platform: Available In-Class / Online
Price: Available on request
Course Introduction
Objective: To equip participants with effective skills for managing anger, leveraging it to enhance leadership abilities, and motivate others.
Context: Addressing how unmanaged anger can impact workplace relationships and performance, and transforming it into a constructive force for leadership and innovation
Emotional Intelligence: Understand how emotions, particularly anger, affect workplace dynamics.
Anger Management: Strategies for managing anger constructively.
Positive Transformation: Channelling anger into positive outcomes and innovation.
Enhanced Leadership: Developing people management and customer service skills through effective emotional regulation.
Course Objectives
Upon completion of this Prospen Africa Managing Anger at Work Workshop, participants will be able to;
Learn how the expression of certain emotions can adversely affect your relationships with others
Manage difficult emotions like anger more effectively at the workplace
Employ positive anger energy for a constructive outcome
Enhance people management skills and customer service
Who should attend?
Mid-level Managers, Executives.
Administrative and Support Staff.
Training Methodology
Our diverse instructional approaches ensure effective learning:
– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.
Training Outline
Module 1: Understanding Anger
Recognizing and Expressing Anger: Identifying signs and healthy expressions.
Interactive Activity: Screening of “Anger Management” video followed by discussion.
Module 2: The Impact of Suppressed Anger
Health and Relationship Risks: Anxiety, depression, broken relationships, chronic illnesses, and potential for violence.
Case Study Analysis: Real-world examples of suppressed anger consequences.
Module 3: Types of Anger
Identifying Patterns: Behavioural, verbal, passive, and self-inflicted anger.
Interactive Activity: Screening of “Coaching to Manage Conflict” video and discussion.
Module 4: Sources of Anger
Exploring the Nine Sources: Personal, professional, and environmental triggers.
Interactive Activity: Screening of “Conflict On The Line” video and group analysis.
Module 5: A Five-Step Approach to Managing Anger
Self-Awareness: Recognizing personal anger triggers.
Self-Control: Techniques for immediate anger management.
Strategic Thinking: Assessing situations objectively.
Decision Making: Choosing constructive responses.
Progress Evaluation: Regularly reviewing and adjusting strategies.
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