Mastering Professional Business Etiquette
5 Day Training
Dates: 11 – 15 November 2024
Locations: Grayston Ridge Office Park, Sandton
Platform: Available In-Class / Online
Price: Available on request
Course Introduction
Business etiquette goes beyond politeness and respect. It’s a set of behaviours expected in modern society. Not knowing these can lead to negative first impressions and jeopardize business, especially in international settings.
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Understanding business etiquette is crucial for any level of business interaction. This course offers knowledge on netiquette rules, cultural features, and behaviours that enhance your interactions. Learn to conduct yourself in business meetings, dress appropriately for different occasions, understand personal space across cultures, and other multicultural aspects. Internet etiquette, email, and telephone communication etiquette are also covered.
Course Objectives
By the end of the Prospen Africa Mastering Professional Business Etiquette course, participants will be able to:
Proper behaviour in business/social settings
Excellent conduct
Understanding protocol across cultures
Creating lasting positive impressions
Proper introductions, handshakes, and business card use
Confidence in business communication
Proper online behaviour
Telephone and written communication etiquette
Mastery of dining etiquette and formal table settings
Effective communication at networking events
Readiness for high-level international interaction
Who should attend?
Front Desk Personnel
Customer Service Specialists
Departmental Supervisors
Human Resources Staff
Business Professionals of all levels and backgrounds
Salespeople
International business leaders and executives
Those seeking best business etiquette practices
Training Methodology
Our diverse instructional approaches ensure effective learning:
– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.
Training Outline
Etiquette Fundamentals
Origin and importance of etiquette
Manners
Types: Business, Cultural, Social
Business Etiquette
First impressions
Meeting, greeting, and introductions
Handshakes in international settings
Remembering names, dressing for success, and dress code decoding
Elevator, personal space, eye contact, travel, and office etiquette
Gift-giving and business cards
Intercultural sensitivity
Dining Etiquette
Informal table settings
Cell phone etiquette
Napkin use
Proper eating and drinking
Communication
Listening skills
Overcoming communication barriers
Elevator talks, icebreakers, and networking
Netiquette
Public sharing guidelines
Privacy respect
Reposting and retweeting awareness
Email Etiquette
Email writing rules
Message structure
Recipient consideration
Pre-send checks
Handling email issues
Telephone Communication
Telephone etiquette for calls
Managing incoming/outgoing calls
Handling difficult customers
Protocol Peculiarities
Red carpet
Flag and seating protocols
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