Dates: Available on Request
Locations: Johannesburg, South Africa
Platform: Available In-Class / Online
Business etiquette goes beyond politeness and respect. It’s a set of behaviours expected in modern society. Not knowing these can lead to negative first impressions and jeopardize business, especially in international settings.
Understanding business etiquette is crucial for any level of business interaction. This course offers knowledge on netiquette rules, cultural features, and behaviours that enhance your interactions. Learn to conduct yourself in business meetings, dress appropriately for different occasions, understand personal space across cultures, and other multicultural aspects. Internet etiquette, email, and telephone communication etiquette are also covered.
By the end of this course, participants will be able to:
Proper behaviour in business/social settings
Understanding protocol across cultures
Creating lasting positive impressions
Proper introductions, handshakes, and business card use
Confidence in business communication
Proper online behaviour
Telephone and written communication etiquette
Mastery of dining etiquette and formal table settings
Effective communication at networking events
Readiness for high-level international interaction
Front Desk Personnel
Customer Service Specialists
Human Resources Staff
Business Professionals of all levels and backgrounds
International business leaders and executives
Those seeking best business etiquette practices
Our diverse instructional approaches ensure effective learning:
– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.
Origin and importance of etiquette
Types: Business, Cultural, Social
Meeting, greeting, and introductions
Handshakes in international settings
Remembering names, dressing for success, and dress code decoding
Elevator, personal space, eye contact, travel, and office etiquette
Gift-giving and business cards
Informal table settings
Cell phone etiquette
Proper eating and drinking
Overcoming communication barriers
Elevator talks, icebreakers, and networking
Public sharing guidelines
Reposting and retweeting awareness
Email writing rules
Handling email issues
Telephone etiquette for calls
Managing incoming/outgoing calls
Handling difficult customers
Flag and seating protocols