Multishift Operations Best Practices
3 Day Training
Dates: 14 – 16 October 2024
Locations: Grayston Ridge Office Park, Sandton
Platform: Available In-Class / Online
Price: Available on request
Claim 3 CPD Points
Course Introduction
All industries are highly competitive so in order to compete successfully, 24-hour operations must continuously improve to achieve the highest possible standards at all times. For a facility to operate safely and efficiently 24/7, it is necessary to apply shift working best practices. Multiple-shift operation poses a challenge because of the potential for fatigue and disconnects caused by the fact that the personnel are changing every few hours. Operating multiple shifts can be like running several different companies at the same time. Each change of shift brings a new team of people with different skills, attitudes, and objectives.
What is needed is a detailed understanding of all of the issues that shift working creates. This will then allow strategies to be developed to ensure that performance can be maintained at the highest levels at all times.
Course Objectives
Understand the issues associated with 24/7 shift operation:
Effective communication
Continuity of operation
Consistency of approach
Fatigue and its consequences
Shift-to-shift handover
People issues created by shift working
Identify strategies to deal with the issues:
How to implement seamless communications
Ensuring continuity of operation
Achieving effective shift handovers
Achieve shift-to-shift consistency of approach
Be able to identify and deal with fatigue
Dealing with people issues
Explore alternative shift schedules that reduce costs and improve job satisfaction
Implement Kaizen (continuous improvement) around-the-clock
Learn what has worked – and what hasn’t at other plants
Develop effective shift supervisors
Benchmark your performance against that of world-class facilities
Who should attend?
Multishift Operations Best Practices is best suited for:
Manager, Supervisors, and Team leaders in businesses which are working 24/7
Shifts supervisors
Shifts coordinators
Human recourses staff
Training Methodology
Our diverse instructional approaches ensure effective learning:
– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.
Training Outline
Day 1: Foundations of Multishift Operations and Effective Communication
Morning Session:
Course Introduction and Overview
Shift Working Self-Assessment
Understanding 24/7 Shift Operation Challenges
Communication Strategies for Multishift Operations
Benchmarking Against World-Class Operations
Afternoon Session:
Continuity of Operation and Consistency of Approach
Effective Shift Handovers
Addressing Fatigue: Awareness and Management
Group Activity: Role-Playing Shift Handover Scenarios
Day 2: Continuity, Supervision, and Shift Handover Excellence
Morning Session:
Continuation of Shift Handovers Discussion
Role of Shift Supervisors: Expectations vs. Reality
Training for Effective Shift Supervision
Continuous Improvement and Kaizen Principles
Afternoon Session:
Interactive Workshop: Developing Shift Leaders
Best Practices for Team Communications and Shift Interfaces
Standard Operating Procedures and Consistency
Team Exercise: Creating SOPs for Shift Change
Day 3: Advanced Strategies, Shift Scheduling, and People Management
Morning Session:
Alternative Shift Schedules: Analysis and Implementation
Dealing with People Issues: Performance, Motivation, and Counseling
Management Visibility and Workplace Organization Techniques
Afternoon Session:
Applying Learning: Group Vision and Action Planning
Final Q&A Session
Course Wrap-Up and Evaluation
Certificate Distribution (if applicable)
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