ProspenAfrica | Training and Consulting Services Provider

Multishift Operations Best Practices

4 Day Training

Dates: 20 – 24 April 2024
Locations: Johannesburg, South Africa
Platform: Available In-Class / Online

Price: Available on request

This is a Non-accredited Course

Course Introduction

All industries are highly competitive so in order to compete successfully, 24-hour operations must continuously improve to achieve the highest possible standards at all times. For a facility to operate safely and efficiently 24/7, it is necessary to apply shift working best practices. Multiple-shift operation poses a challenge because of the potential for fatigue and disconnects caused by the fact that the personnel are changing every few hours. Operating multiple shifts can be like running several different companies at the same time. Each change of shift brings a new team of people with different skills, attitudes, and objectives.


What is needed is a detailed understanding of all of the issues that shift working creates. This will then allow strategies to be developed to ensure that performance can be maintained at the highest levels at all times.

Course Objectives

  • Understand the issues associated with 24/7 shift operation:

  • Effective communication

  • Continuity of operation

  • Consistency of approach

  • Fatigue and its consequences

  • Shift-to-shift handover

  • People issues created by shift working

  • Identify strategies to deal with the issues:

  • How to implement seamless communications

  • Ensuring continuity of operation

  • Achieving effective shift handovers

  • Achieve shift-to-shift consistency of approach

  • Be able to identify and deal with fatigue

  • Dealing with people issues

  • Explore alternative shift schedules that reduce costs and improve job satisfaction

  • Implement Kaizen (continuous improvement) around-the-clock

  • Learn what has worked – and what hasn’t at other plants

  • Develop effective shift supervisors

  • Benchmark your performance against that of world-class facilities

Who should attend?

Multishift Operations Best Practices is best suited for:

  • Manager, Supervisors, and Team leaders in businesses which are working 24/7

  • Shifts supervisors

  • Shifts coordinators

  • Human recourses staff

Training methodology

Training Methodology

Our diverse instructional approaches ensure effective learning:

– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.

Training Outline

Day 1: Foundations of Multishift Operations and Effective Communication

Morning Session:

  • Course Introduction and Overview

  • Shift Working Self-Assessment

  • Understanding 24/7 Shift Operation Challenges

  • Communication Strategies for Multishift Operations

  • Benchmarking Against World-Class Operations

Afternoon Session:

  • Continuity of Operation and Consistency of Approach

  • Effective Shift Handovers

  • Addressing Fatigue: Awareness and Management

Group Activity: Role-Playing Shift Handover Scenarios

Day 2: Continuity, Supervision, and Shift Handover Excellence

Morning Session:

  • Continuation of Shift Handovers Discussion

  • Role of Shift Supervisors: Expectations vs. Reality

  • Training for Effective Shift Supervision

  • Continuous Improvement and Kaizen Principles

Afternoon Session:

  • Interactive Workshop: Developing Shift Leaders

  • Best Practices for Team Communications and Shift Interfaces

  • Standard Operating Procedures and Consistency

Team Exercise: Creating SOPs for Shift Change

Day 3: Advanced Strategies, Shift Scheduling, and People Management

Morning Session:

  • Alternative Shift Schedules: Analysis and Implementation

  • Dealing with People Issues: Performance, Motivation, and Counseling

  • Management Visibility and Workplace Organization Techniques

Afternoon Session:

  • Applying Learning: Group Vision and Action Planning

  • Final Q&A Session

  • Course Wrap-Up and Evaluation

  • Certificate Distribution (if applicable)

Request a call back

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