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Root Cause Analysis – Advanced Problem-Solving

3 Day Training

Dates: 19 – 21 June 2024
Locations: Johannesburg, South Africa
Platform: Available In-Class / Online

Price: Available on Request

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Course Introduction

This 3-Day Root Cause Analysis – Advanced Problem-Solving course is aimed at equipping delegates with the skills necessary to implement an effective and scalable Root Cause Analysis (RCA) problem-solving process within their organizations. The course focuses on a structured 10-Step RCA method, encouraging an evidence-based and systematic approach to problem-solving. Grounded in the latest research, the training will cover the application of RCA principles, problem definition, evidence-supported analysis, creation of specific action plans, solution implementation, and monitoring corrective actions. Delegates will leave with the capability to enhance operational performance using practical techniques rooted in these principles.

Course Objectives

By attending this Root Cause Analysis – Advanced Problem-Solving training course, delegates will be able to understand: 

  • Grasp RCA terminology, goals, benefits, and stakeholders.

  • Understand problem-solving models like 8D, PDCA, and DMAIC.

  • Learn to build and manage effective RCA project teams.

  • Master the 10 steps of RCA, including cause identification, data analysis, solution selection, and evaluation.

  • Practice with Top 7 analytical tools such as Cause-and-effect, 5 Whys, FMEA, 8D, and DMAIC.

  • Evaluate different data collection methods and interpret data charts.

  • Support production to achieve TAKT and Cycle times.

  • Apply problem-solving techniques and manage changes effectively.

  • Work through case studies in a separate workbook provided during the course.

Who should attend?

Ideal for a diverse group of professionals involved in maintenance asset management:

  • Maintenance Artisans, Supervisors, Planners & Managers

  • Logistics, Plant Managers & Engineers

  • Project Managers and Supervisors

  • Risk Management and Financial Professionals

  • Quality Assurance and Control Professionals

  • Operations & Maintenance Personnel

  • Health, Safety, and Environmental Professionals

Technical courses

Training Methodology

Our diverse instructional approaches ensure effective learning:

– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.

Training Outline

Module 1: Background to RCA

  • Definition and purpose

  • Core principles of effective RCA

  • Preventative approaches

  • Metrics for measuring RCA effectiveness

Module 2: RCA & Problem Solving Fundamentals

  • Problem-solving in quality management

  • Empirical data collection

  • Top 7 Problem-solving techniques

Module 3: Teamwork in RCA

  • Team development and management

  • Roles and responsibilities

Module 4: Causes and Actions

  • Understanding failures and their effects

  • The 5 Whys approach

Module 5: Human Error and Incident Analysis

  • Causes of human error and solutions

  • Incident analysis and corrective action

  • Critical thinking development

Module 6: The RCA Process

  • Steps 1 and 2: Problem definition and process understanding

Module 7: Identifying Possible Causes

  • Step 3: Cause analysis using various tools

  • Case study for practical application

Module 8: Data Collection

  • Step 4: Gathering relevant data

  • Data types and investigation tips

Module 9: Data Analysis

  • Step 5: Analysing the collected data

  • Identifying root causes

Module 10: Identifying Solutions

  • Steps 6 and 7: Solution identification and selection

  • Management responsibilities and cost-benefit analysis

Module 11: Implementation and Evaluation

  • Steps 8 to 10: Implementing, evaluating, and institutionalizing the changes

Module 12: Organizational Change

  • Managing resistance and cultural aspects

  • Ensuring project ownership and developing facilitation skills

Participants will learn to lead RCA efforts, enabling improved systems and processes to prevent recurrence of failures. This course is not only about problem-solving but also about promoting a culture of continuous improvement and accountability within organizations.

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