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Building a High-Trust Partnership with Your Manager Training

Building a High-Trust Partnership with Your Manager Training

A One-Day Programme for Administrative Professionals

Strengthening Collaboration, Trust, and Influence in the Manager-Assistant Relationship

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Platform:
Online
In-class
Date Venue Duration
26 October 2026 Sandton, Gauteng 1 Day
29 October 2026 Live/Online 1 Day
01 December 2026 Live/Online 1 Day
02 December 2026 Sandton, Gauteng 1 Day
25 January 2027 Sandton / Online 1 Day

Course Objectives

Who should attend?

Course Outline

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Course Introduction

The relationship between an administrative professional and the manager they support is one of the most consequential working relationships in any organisation — yet it’s rarely given the deliberate attention it deserves. Most people learn to manage this relationship through trial and error, picking up habits that may or may not actually build trust or influence over time.

 

This one-day Building a High-Trust Partnership with Your Manager programme takes a structured approach instead. Through breakout sessions, guided self-assessment, and real-world case application, you’ll examine what actually makes a manager-assistant partnership work, build a personal plan to strengthen your own, and practise the influence and communication skills that turn a good working relationship into a genuinely strategic one.

Course Highlights

  • Build Trust and Credibility: Strengthen your working relationship with the person you support.
  • Sharpen Core Effectiveness: Goal setting, prioritising, planning, decision-making, relationship-building, and listening.
  • Understand Behavioural Styles: Improve your communication by recognising how different people prefer to work and decide.
  • Make Strategic Calls: Learn when to decide independently and when to bring your manager into the loop.

Course Objectives

Upon completion of this Building a High-Trust Partnership with Your Manager programme, you will be able to:
  • Consistently anticipate your manager's needs
  • Earn genuine respect and be taken seriously as a strategic contributor
  • Obtain the resources necessary to accomplish your tasks and meet your manager's goals
  • Gain the authority to make and act on decisions
  • Confidently represent your manager
  • Be recognised as a valuable professional resource
  • Develop a genuinely trusting working relationship with your manager
  • Collaborate effectively with multiple managers and other office professionals
  • Optimise your time management skills and increase productivity

Programme Highlights

  • Network and learn from a diverse group of peers across functions, industries, and countries
  • Develop a personal action plan to implement in your workplace
  • Participate in hands-on, interactive learning with real-world examples
  • Learn from a facilitator with a genuine background in administrative and management roles in international companies

Who should attend?

This Building a High-Trust Partnership with Your Manager programme is ideal for administrative professionals looking to enhance their contribution and collaboration with the managers they support. Typical attendees include:
  • Senior Administrative Support Staff
  • Executive Secretaries
  • Administrative Assistants
  • Staff Assistants
  • Executive Assistants
Finance Courses

Training Methodology

Our diverse instructional approaches ensure effective learning:

– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.

Training Outline

Module 1: Defining the Partnership
  • Identifying the characteristics of effective partnering with your manager
  • Creating a positive partnership grounded in those characteristics
Module 2: Developing a Trusting Working Relationship
  • Adapting your approach to match your manager's working preferences
Practical Exercise: Complete a self-evaluation exercise and build a personal blueprint for change.
Module 3: Planning to Anticipate and Proactively Support
  • Applying active listening skills to anticipate your manager's needs before they're stated
Practical Exercise: Complete a communication assessment, followed by a listening skills role-play.
Module 4: Extending Your Influence
  • Understanding and applying your own personal power bases within the organisation
Practical Exercise: Complete a power-base planner exercise mapped to your specific role.
Module 5: Aligning and Expanding the Partnership
  • Applying influencing and persuasive communication skills in practice
Practical Exercise: Plan and deliver a business case presentation as your capstone exercise.

Our Categories

Office Administration Courses
Audit, Risk and Governance
Compliance Courses
Finance Courses
Human Resources Training & Development

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Success Stories

Discover how our courses enhance professionals’ effectiveness in their workplaces.

INSETA

The Evolving Role of Executive Assistants and AI Conference

Thank you for offering us the opportunity to attend this course. The Facilitator was very informed, and have learned a lot of AI tools which I will use at my workplace.

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FAQs – Building a High-Trust Partnership with Your Manager Training

Build a high-trust partnership with your manager through practical skills in communication, collaboration, accountability, trust, and effective workplace relationships.

What topics are covered in the Building a High-Trust Partnership With Your Manager course?
The course covers building trust with managers, effective communication, understanding management styles, managing expectations, proactive support, stakeholder relationships, problem-solving, accountability, confidentiality, and becoming a reliable strategic partner to your manager.
Who should attend the Building a High-Trust Partnership With Your Manager training?
This course is designed for executive assistants, personal assistants, secretaries, office administrators, administrative professionals, team coordinators, and corporate support professionals who work closely with managers and executives.
How can this course improve the relationship between an assistant and their manager?
The training helps delegates understand their manager's expectations, communicate proactively, anticipate needs, handle sensitive information professionally, resolve issues effectively, and build a relationship based on trust, reliability, and mutual respect.
What skills will delegates develop from the High-Trust Partnership With Your Manager course?
Delegates develop practical skills in proactive communication, expectation management, relationship building, prioritisation, discretion, problem-solving, professional judgement, and providing high-level support that contributes to managerial effectiveness.
Is this course suitable for experienced executive assistants and personal assistants?
Yes. The course is suitable for both experienced and developing administrative professionals who want to strengthen their working relationship with their manager and provide more proactive, strategic, and trusted support.
Can Prospen Africa deliver the Building a High-Trust Partnership With Your Manager course as customised in-house training?
Yes. Prospen Africa can customise the training around your organisation's management culture, communication practices, executive support requirements, confidentiality standards, workplace expectations, and the specific needs of administrative and corporate support teams.

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