Credit Control and Debt Management Training

Credit Control and Debt Management

Strategies for Effective Receivables Management and Debt Recovery

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Platform:
Online
In-class
Date Venue Duration
28 - 30 September 2026 Sandton, Gauteng
02 - 06 November 2026 Sandton, Gauteng

Course Introduction

Maintaining financial stability is essential for any organisation, and robust credit control and debt management play a crucial role in achieving this goal. This comprehensive training equips participants with the latest tools and techniques to evaluate creditworthiness, manage receivables efficiently, and reduce the risks associated with bad debts. Whether operating in the public sector, an NGO, or the private sector, attendees will gain practical strategies to enhance their organisation’s financial health and cash flow stability.

By integrating real-world case studies, this Credit Control and Debt Management course explores contemporary challenges such as fluctuating interest rates, economic downturns, and evolving debt collection regulations. Participants will learn how to navigate these complexities while fostering strong client relationships, ultimately ensuring long-term financial success.

Course Duration Options

This course is available in two formats, so you can choose the depth that fits your time and needs:

2-Day Essentials Core Foundations

Foundations, policy design, creditworthiness assessment, receivables management, debt recovery, communication, and compliance essentials (including the National Credit Act).

Ideal for: Those who need practical, immediate capability without an extended time commitment.

Course Objectives

By the end of this course, participants will:
  • Develop and implement robust credit policies tailored to current market challenges
  • Assess client creditworthiness using advanced analytical tools
  • Apply strategies to reduce overdue payments and improve cash flow
  • Navigate legal frameworks and best practices for debt recovery
  • Enhance negotiation skills for effective debt settlements
  • Strengthen client relationships while ensuring timely payments
  • Monitor financial metrics to anticipate risks
  • Manage emerging credit and debt challenges, including fraud prevention

Who should attend?

  • Finance Professionals in Public Sector Organisations
  • Credit Managers in Private Companies
  • Accountants Managing Receivables and Collections
  • NGO Staff Handling Donor and Grant Receivables
  • Business Owners and Entrepreneurs Seeking Financial Stability
  • Risk Managers Focused on Minimising Bad Debts
  • Sales Professionals Managing Client Credit Terms
  • Administrators Overseeing Invoicing and Payment Tracking
  • Team Leaders Responsible for Financial Operations
  • Aspiring Finance Professionals Specialising in Credit Control
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Training Methodology

Our diverse instructional approaches ensure effective learning:

– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.

Training Outline

2-Day Essentials — Training Outline

DAY 1 — Foundations, Policy, and Creditworthiness
Foundations of Credit Control and Policy Design
  • The role of credit control in financial stability, and the receivables/payments lifecycle
  • Establishing credit terms that balance risk and growth
  • Developing enforceable credit agreements
  • Case study: how a multinational company mitigated credit risks during an economic downturn
Assessing Creditworthiness and Managing Receivables
  • Evaluating financial statements for credit risk analysis
  • Leveraging technology and AI for credit decision-making, including AI-driven payment risk scoring delivering DSO reductions of roughly 30-40% in well-implemented programmes
  • Best practices for tracking payments and handling chronic late payers
  • Case study: preventing credit fraud through enhanced due diligence

DAY 2 — Recovery, Communication, and Compliance Essentials
Debt Recovery and Communication
  • The debt collection process and best practices
  • Negotiating settlements while maintaining client relationships
  • Assertive yet professional communication strategies for difficult conversations
  • Case study: successful debt recovery strategies from industry leaders
Financial Metrics, Legal Frameworks, and Emerging Risks
  • Key indicators for monitoring credit performance
  • South Africa's National Credit Act (NCA), 34 of 2005, and the National Credit Regulator (NCR): the foundational legislation and enforcement body for credit agreements and debt collection in South Africa
  • Leveraging fintech solutions for debt collection efficiency
  • Deciding whether the 5-Day Comprehensive programme is the right next step

5-Day Comprehensive — Training Outline

Day 1: Foundations and Policy Design
Module 1: Foundations of Credit Control
  • The role of credit control in financial stability
  • The receivables and payments lifecycle
  • Key principles of effective credit management
  • Common pitfalls in credit control and how to avoid them
  • Case Study: How a multinational company mitigated credit risks during an economic downturn
Module 2: Designing Credit Policies
  • Establishing credit terms that balance risk and growth
  • Developing enforceable credit agreements
  • Aligning policies with organisational goals
  • Communicating credit policies to stakeholders
  • Case Study: Lessons from a failed credit policy and how to revamp it

Day 2: Creditworthiness and Receivables Management
Module 3: Assessing Creditworthiness
  • Evaluating financial statements for credit risk analysis
  • Conducting credit checks and interpreting credit scores
  • Identifying red flags in potential clients
  • Leveraging technology and AI for credit decision-making, including AI-driven payment risk scoring
  • Case Study: Preventing credit fraud through enhanced due diligence
Module 4: Managing Accounts Receivable
  • Best practices for tracking payments
  • Implementing automated reminders and follow-ups
  • Strategies for handling chronic late payers
  • Ensuring accuracy in invoicing and reconciliation
  • Case Study: How automation reduced overdue payments by 30%, consistent with current DSO-reduction benchmarks from AI-driven collections

Day 3: Debt Recovery and Communication
Module 5: Debt Recovery Techniques
  • The debt collection process and best practices
  • Negotiating settlements while maintaining client relationships
  • Leveraging legal options and debt recovery agencies
  • Preventative measures to minimise future risks
  • Case Study: Successful debt recovery strategies from industry leaders
Module 6: Effective Communication in Credit Control
  • Building rapport to encourage timely payments
  • Assertive yet professional communication strategies
  • Handling difficult clients and disputes tactfully
  • The role of empathy in debt collection
  • Case Study: Resolving disputes and retaining key clients

Day 4: Financial Metrics and Legal Frameworks
Module 7: Financial Metrics and Reporting
  • Key indicators for monitoring credit performance
  • Cash flow forecasting and risk anticipation
  • Reporting financial insights to stakeholders
  • Using technology to enhance financial analysis
  • Case Study: How a company transformed its credit control through data analytics
Module 8: Legal Frameworks and Ethical Practices
  • Overview of global debt recovery laws and regulatory approaches
  • Common regulatory themes across jurisdictions: credit provider licensing, responsible lending assessments, and debt collector conduct standards
  • Organisational rights and obligations in credit management
  • Ethical considerations in credit control and debt collection
  • Handling sensitive financial data responsibly
  • Case Study: Legal pitfalls in debt recovery and how to avoid them, with a note that delegates should confirm the specific regulatory framework applicable in their own jurisdiction

Day 5: Adapting to Market Challenges
Module 9: Adapting to Market Challenges in Credit Control
  • Evaluating and updating credit policies for emerging risks
  • Managing credit control in volatile economic conditions
  • Leveraging fintech solutions for debt collection efficiency
  • Preparing for future trends in credit and debt management
  • Case Study: How businesses are adjusting credit control strategies post-pandemic

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Success Stories

Discover how our courses enhance professionals’ effectiveness in their workplaces.

uMngeni-uThukela Water

IFRS Updates Trainings

What made the sessions exceptionally helpful was the deliberate focus on actionable strategies rather than just high-level concepts. The structured approach kept the content engaging. It was a highly impactful professional development experience.

Telekom Networks Malawi Plc

Financial Analysis, Modelling and Forecasting

It has been a really fruitful and helpful training. Many thanks to PROSPEN AFRICA and the facilitator Olufemi. This is definitely going to make my work life easier and meaningful.

Northam Booysendal Mine

Mastering Payroll Preparation, Analysis, and Management

The course really taught us deep in to Payroll and made us aware of things we were not aware of.

Telekom Networks Malawi PLC

Financial Analysis, Modelling and Forecasting

The training was very insightful and the facilitator was very engaging which made everything easier to understand and follow. It has really equipped us in our areas of lack and we feel confident now on our next assignments on forecasts and analysis

Magalies Water

GRAP training

The course was practical, informative and relevant

FAQs – Credit Control and Debt Management

Build advanced office administration and secretarial skills covering organisation, communication, time management, records, and professional workplace efficiency.

What topics are covered in the Credit Control and Debt Management course?
The course covers credit policy design, assessing client creditworthiness, setting risk-based credit limits, accounts receivable tracking, assertive negotiation techniques, debt collection workflows, legal recovery options, and credit risk mitigation.
Who should attend the Credit Control and Debt Management course?
This course is designed for credit controllers, accounts receivable specialists, debt collectors, finance managers, billing supervisors, credit analysts, and administrative professionals tasked with managing customer credit and recovering overdue balances.
How does this course help reduce bad debts and improve cash collection?
Delegates learn how to identify financial red flags early, structure enforceable credit agreements, handle late-paying clients professionally without damaging relationships, and implement structured dunning and collection escalation processes.
How long is the Credit Control and Debt Management training course?
The programme is structured as an intensive 2 to 3-day practical training masterclass combining debt collection role-playing, credit vetting exercises, legal framework reviews, and accounts receivable management case studies.
What practical tools and skills will delegates gain from this masterclass?
Delegates gain practical tools to draft credit policy guidelines, construct customer credit scoring models, write effective letters of demand, execute persuasive collection calls, and track key credit KPIs like Days Sales Outstanding (DSO).
Can Prospen Africa deliver this course as customized in-house training?
Yes. Prospen Africa can tailor the masterclass to align with your organization’s specific credit terms, industry-specific debtor profiles, internal collection workflows, and local debt recovery legal frameworks.

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