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Facilities Management and Maintenance

Facilities Management and Maintenance

Building Excellent Maintenance and Management Practices for Facilities

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Revised and Updated: 23 October 2026
Date Venue Duration
12 - 13 November 2026 Sandton, Gauteng 2 Days
27 - 28 January 2027 Sandton, Gauteng 2 Days
15 - 19 March 2027 Sandton, Gauteng 5 Days
31 May - 04 June 2027 Sandton, Gauteng 5 Days
01 - 02 July 2027 Sandton, Gauteng 2 Days

Course Objectives

Who should attend?

Course Outline

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Course Introduction

This comprehensive Facilities Management training is designed for professionals seeking to deepen their understanding and enhance their skills in managing and maintaining facilities effectively. As the business environment evolves, the role of facilities management becomes increasingly strategic, integrating space, infrastructure, people, and organisations to support the core functions of a business. 

 

You will explore the full breadth of facilities management responsibilities, from strategic planning and financial management through to maintenance, contracts, compliance, technology, and sustainability. With a focus on continuous improvement and best-practice application, this course addresses real-world problems and offers practical solutions within the constraints of cost, performance, and risk management — including the South African-specific legal and contractual context, such as delict, lease agreements, and dispute resolution. 

Course Duration Options

This Facilities Management and Maintenance course is available in two formats, so you can choose the depth that fits your time and needs:

2-Day Essentials Core Foundations

FM strategy and positioning, financial fundamentals, maintenance essentials, and contracts/SLAs/soft services.

Ideal for: those who need practical, immediate capability without an extended time commitment.

5-Day Comprehensive Full Depth

Everything in the 2-Day Essentials in full depth, plus dedicated content on space and infrastructure management, health/safety/environmental compliance, HR and team management, technology and FMIS, outsourcing and vendor management, project management in FM, and sustainability and innovation.

Course Objectives

Upon successful completion of this Facilities Management and Maintenance course, participants will be able to: 

  • Understand the full scope of facilities management functions and the latest methods for delivering these services efficiently 
  • Develop strategies to continually improve the quality of facilities services, balancing cost control with performance optimisation 
  • Link the FM plan to the strategic objectives of the organisation 
  • Implement international best practices and standards in the maintenance and operation of facilities, including South African-specific practice 
  • Establish and manage communication infrastructures that support robust administration and maintenance activities 
  • Identify potential risks in facility operations and apply strategies to minimise exposure and enhance workplace safety 
  • Design and manage facilities from conception through to installation 
  • Understand contracts, SLAs, lease agreements, and delict (South African civil liability) as they apply to facilities management 
  • Apply the principles of project management within facilities management 
  • Understand and apply sustainable practices and corporate social responsibility within facilities management 
  • Evaluate and make strategic decisions about outsourcing key facilities management operations 
  • Increase awareness of health and safety compliance, risk management, and business continuity planning 

Who should attend?

  • Facilities Managers, Operations Managers, Commercial and Procurement Staff 
  • Governance Staff: Directors, Managers, and Others Requiring an Understanding of Facilities and Their Management 
  • Risk Officers, Financial Officers, Legal Officers, Contract and Project Managers 
  • Facilities Engineers, Engineering and Civil Engineers, IT & Communications Specialists, Architects, and Built Environment Professionals 
Environmental, Social and Governance (ESG) Training

Training Methodology

Our diverse instructional approaches ensure effective learning:

– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.

Training Outline

2-Day Essentials — Training Outline

DAY 1 — FM Strategy and Financial Fundamentals
Understanding and Positioning Facilities Management
  • Defining facilities management, its evolution, and scope
  • FM as a strategic resource, and aligning FM with business goals
  • Facilities Management in the South African context
Strategic Planning and Financial Management
  • Linking the FM plan to organisational strategic objectives
  • Budgeting, financial planning, and cost control
  • Driving cost savings and value for money by managing people, resources, and service providers
DAY 2 — Maintenance, Contracts, and Your Action Plan
Maintenance Management Essentials
  • Preventive vs. reactive maintenance
  • Maintenance planning, scheduling, and condition assessment
  • Principles of life cycle costing
Contracts, SLAs, and Soft Services
  • Contracts, Service Level Agreements, and lease agreements
  • Dispute resolution, and delict (South African civil liability) as it applies to facilities management
  • Key soft services: security, catering, cleaning, and client support
Close-Out
  • Techniques to measure FM success and failure
  • Deciding whether the 5-Day Comprehensive programme is the right next step

5-Day Comprehensive — Training Outline

Day 1: Foundations and Strategic Planning
Understanding Facilities Management
  • Defining facilities management, its evolution, and scope
  • Key roles and responsibilities in FM
  • FM as a strategic resource, aligned with business goals
  • Facilities Management in the South African context, including leadership and FM policy
Strategic Planning in FM
  • The role of strategic planning, and aligning FM strategy with organisational strategy
  • Long-term planning techniques
  • Developing and implementing an FM plan
Day 2: Operations, Space, and Financial Management
FM Operations and Service Delivery
  • Core FM services and operations, and categorising FM services (technical/non-technical, hard/soft, strategic/non-strategic)
  • Developing effective service delivery models
  • Performance management and enhancing delivery through innovation
Space and Infrastructure Management
  • Space planning and optimisation
  • Infrastructure lifecycle management, and workplace design and ergonomics
  • Compliance with building codes and standards
Financial Management for FM Professionals
  • Budgeting, financial planning, and cost control
  • Asset and financial management relating to FM, and investment appraisal
  • Economic sustainability in FM
Day 3: Maintenance, Contracts, and Compliance
Maintenance Management Strategies
  • Preventive vs. reactive maintenance, and Building Management Systems
  • Maintenance planning, scheduling, and condition assessment
  • Asset management, life cycle costing, and maintenance management systems
Contracts, SLAs, and Soft Services
  • Contracts, dispute resolution, and lease agreements
  • Delict (South African civil liability) and the facilities manager
  • Key soft services, performance measurement, benchmarking, and post-occupancy evaluation
Health, Safety, and Environmental Compliance
  • Health and safety regulations, and risk assessment and management
  • Environmental management systems in FM
  • Emergency preparedness and response
Day 4: People, Technology, and Outsourcing
Human Resources and Team Management
  • The role of HR in FM, and building and leading effective teams
  • Training and development for FM staff, and performance evaluation
Technology in Facilities Management
  • The impact of technology on FM, and Facilities Management Information Systems (FMIS)
  • Emerging technologies, including AI-assisted predictive maintenance and space utilisation analytics
  • Data management and analytics in FM
Outsourcing and Vendor Management
  • Deciding what to outsource, and selecting and managing service providers
  • Developing and managing SLAs
  • Contract management principles and practices
Day 5: Sustainability, Projects, and Continuous Improvement
Sustainability and Corporate Social Responsibility
  • Sustainability principles and implementing sustainable practices in FM
  • CSR in FM, and reporting and communicating on sustainability
Project Management in FM
  • Project management fundamentals, integrated with FM
  • Managing FM projects, and tools and techniques for FM project management
Innovation, Continuous Improvement, and Course Conclusion
  • Fostering a culture of innovation, and continuous improvement methodologies
  • Benchmarking, performance metrics, and case studies of innovation in FM
  • Review of key learning points and strategies for implementing learning in the workplace

Course Categories

Office Administration Courses ❯ Audit, Risk And Governance ❯ Compliance Courses ❯ Finance Courses ❯ Human Resources Training & Development ❯ View All Course Categories ❯

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FAQs – Facilities Management and Maintenance

Find answers to FAQs about facilities management and maintenance training, including building operations, maintenance planning, health and safety, service contracts and asset management.

What topics are covered in the Facilities Management and Maintenance course?
The course covers facilities management principles, service delivery, strategic planning, space and infrastructure management, financial management, maintenance strategies, health and safety compliance, human resources and team management, facilities management technology, outsourcing, vendor management, sustainability and project management.
Who should attend the Facilities Management and Maintenance training?
The course is suitable for facilities managers, operations managers, commercial and procurement professionals, directors, risk officers, financial officers, legal officers, contract and project managers, facilities engineers, civil engineers, IT and communications specialists, architects and other built-environment professionals.
What are the main objectives of the Facilities Management and Maintenance course?
Participants will learn to manage facilities services effectively, improve service delivery, apply international best practices, develop facilities management strategies, manage operational risks, integrate project management principles, implement sustainable practices and make informed outsourcing decisions.
How long is the Facilities Management and Maintenance course?
The course runs for five days. It is available online and in class, with in-house training available for organisations. Contact Prospen Africa for current pricing, registration details and upcoming training dates.
Does the course cover preventive and reactive maintenance?
Yes. The course covers preventive and reactive maintenance, maintenance planning and scheduling, asset management, infrastructure life-cycle management and the implementation of maintenance management systems. These topics help participants understand how to maintain facilities and assets while managing costs and operational performance.
Does the training cover facilities management budgets, contracts and sustainability?
Yes. Participants learn about budgeting, financial planning, cost control, financial reporting and investment appraisal. The course also covers outsourcing decisions, selecting and managing service providers, service-level agreements (SLAs), contract management, environmental sustainability and corporate social responsibility.

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